Data Protection Act Compliance -
We are registered with the ICO (Information Commissioners Office) to ensure and show that we are complying with all guidelines when handling clients personal information. Our Reference number if you need to check the register is - ZA086158
Collecting Personal data -
We may collect personal data from Users/Clients visiting our website in a variety of ways, including, but not limited to, their Page title, their IP address, their Browser, their Operating System and Screen Resolution. This information will only be collected from Users/Clients when submitting our contact or registration forms. Users/Clients may, however, opt out or refuse to supply such personal data whether it is by refusing to submit our contact or registration forms, except that it may prevent Users/Clients from engaging in certain website related activities such as contacting us through our contact form or registering through our registration form.
We may also collect other personal data from registering or registered clients visiting our website in a variety of ways, including, but not limited to, when completing our contact or registration forms and in connection with any other activities that relate to our business and/or our services. For example, clients may be asked for, (where required or necessary) their name, date of birth (used as proof of age only), phone numbers, mailing address, email address, and their pet's details. An example of any pet details we may need to obtain when a client is completing our contact or registration form is, their pet's name, age, species, breed, sex, and also where required or necessary, general questions about their pet's. For example, fully vaccinated, good temperament, medical conditions, medication dosages, neutered, microchipped, flea treated and wormed, and any other questions that we may feel are required or necessary to know when caring for the clients pet.
Using Personal data -
We may collect the Users/Clients IP address, their Browser, their Operating System and Screen Resolution.
- This is a default setting of the contact and registration form software. Collecting data such as the Users/Clients Ip address, Operating System and so on can be beneficial for us to track any suspicious or malicious behavior as well as providing proof of whom has submitted the contact or registration form via our website.
We may collect and use Users/Clients personal information for the following purposes:
- To contact the User/Client
We may use phone numbers we hold on file to contact the User/Client pertaining to their service. It may also be used to respond to any questions, and/or other requests and/or any notifications regarding their service.
- To send mail to the User/Client
We may use the mailing address to send the User/Client information pertaining to their service including quotes and receipts. It may also be used to respond to any questions, and/or other requests via email and/or any notifications regarding their service.
- To send periodic emails to the User/Client
We may use the email address to send the User/Client information pertaining to their service including quotes and receipts. It may also be used to respond to any questions, and/or other requests via email and/or any notifications regarding their service.
- To contact the Users/Clients listed emergency contact and listed veterinary clinic in the event of any emergency concerning thier pets, house or property.
We may use the Users/Clients pets details listed on our registration form to contact the Users/Clients listed emergency contact and/or listed veterinary clinic to contact in the event of an emergency concerning your pets, house or property.
- To improve client relations.
Information you provide helps us respond to your customer service requests and support needs more efficiently, including confirming your service requests and requirements.
How we protect your personal data -
We store and process all personal data securely within our office and adopt security measures to ensure no other persons have access to any stored personal data, including data stored and submitted through our website or stored and submitted through our email accounts.
Sharing your personal data -
We do not sell, trade, or rent Users/Clients personal information to others, including any advertisers or third parties.
Web browser cookies -
Our website does not store any personal data about any Users/Clients using our website.
Your acceptance of these terms -
Contacting us -
0800 689 0812