Pet Care Policy

Our Pet Care Policy explains how we, Animals 24/7 ensure at all times that we are providing all animals in our care with not only the best pet care on offer, but most importantly the right level of pet care. Below you will see our own Pet Care Policy that we follow to ensure that we are providing our clients and their pets with the best and correct level of pet care.


General

  • Animals 24/7 is part veterinary nurse owned and run. This enables us to care for all pets in our care properly and responsibly.
  • At no time will we ever show aggression towards any animals in our care, including shouting or manhandling.
  • If your pets show signs of illness whilst in our care, we will contact you to inform you of our concern and if necessary take them straight to their veterinary clinic.
  • We will never let your dogs off of their leads unless you have specified it is okay to do so when walking your dog(s).
  • If we feel your dog(s) are too much to handle or we feel your dog(s) are aggressive towards us, others and other dogs/animals, then we have the right to terminate the service provided, and will return your dog(s) to you.
  • Heat Stroke is serious - cancelling or cutting short your dog walk considerably is something we will action if we feel the weather is too hot to be walking your dog(s), or walking your dog(s) during hot weather may cause serious harm to your dog(s) and cause heat stroke/exhaustion.
  • If we feel our clients pets are showing signs of ill treatment, neglect or even cruelty, then we will report any such findings to the RSPCA and/or Police and terminate any services being provided. If in this instance the client is away we will continue to care for any pets if there is no one else to step in for the sake and benefit of the pets well being or welfare.
  • The minimum number of pet visits we are happy to provide to clients whilst they are away is 1 x 25 minute pet visit per day when visiting cats. From an animal care point of view we would not be happy to provide any less that 1 x 25 minute pet visit per day. This is because we recommend that cats are visited daily to be given fresh food and water and to be checked on.

Administering Medication + Medical Conditions or Injuries -

  1. We can administer medication as part of our services. Although please inform us of any medication or to be administered prior to making your booking.
  2. If administering medication to your pet(s), it is important that you provide us with your pets exact dosage to avoid under or over medicating. If you mistakenly give the incorrect dosage we will not be held responsible when administering your pets required medication. In the event we do accidentally administer the wrong dosage of medication or under or over medicate your pet if you mistakenly provided the incorrect dosage, you understand and accept that we will not be held responsible if the incorrect dosage causes you pets harm, illness or even a fatality.
  3. Before your service is due to commence, it is important that we are aware of any medical conditions or injuries that you animal(s) may have sustained prior to service commencment. If we are not aware of any medical conditions or injuries before your service start date, then this may affect your booking, and possibly mean that we may have to revoke your booking if informed of any medical conditions or injuries shortly before your service start date. This is because we cannot always guarantee that we would be comfortable or equipped to care for animals with a medical condition or recent injury at short notice. Also from a business point of view, it is not ideal that we care for clients animals' if they are ill or suffering from a recent and more serious injury due to any unexpected and undue stress or inconvenience it may cause us, if we have to take the animal to a vets for emergency treatment, or make important veterinary decisions if the client cannot be reached for instance.

Pet Transportation

  • (a) If extreme weather conditions (either hot or cold) are causing any animals that we are transportiong distress or could possibly cause them harm if the journey proceeds, then we will (depending on the circumstances) cancel the planned journey and arrange safe return of any animals to their owners. If animals are not distressed by the extreme weather conditions (either hot or cold), or will not be caused any harm if the journey proceeds, then we will use air conditioning and ventillators (where fitted and available) if temperatures are elevated to keep any animals on board cool, or use blankets and heaters if weather temperatures fall to keep any animals on board warm.   
  • (b) Should one of our vans break down with any animals on board, we will either (depending on the circumstances) cancel the planned journey and arrange safe return of any animals to their owners, or send for a backup van to resume the transportation of any animals.
  • (c) In the event of an accident involving one of our vans with any animals on board, we will (depending on the circumstances) cancel the planned journey and arrange safe return of any animals to their owners, or send for a backup van to resume the transportation of any animals if they have not suffered from distress or injury.
  • (d) Should any animals suffer distress or major injuries during an accident, we will seek emergency veterinary advise. If we feel they have sustained major or life threatening injuries, we will take them striaght to a veterinary clinic for emergency treatment.  
  • (e) At no times will be speed with any animals on board. It is our company policy to never exceed 60 MPH on a dual carriageway or motorway with any animals on board.

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