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Terms & Conditions

Copyright Notice/Content Ownership -

Our terms and conditions are an extremely important part of how we operate our business and our individual business identity. We have worked very hard developing them and take ownership very seriously. Therefore we have taken the necessary steps to safeguard all of our terms and conditions (including all other content from our website) from unauthorised use or theft by adopting practices like timestamping all of our content once it has been created, published to our website or amended and using online software like http://www.copyscape.com/ to check if any other websites are using any of our terms and conditions (including all other content from our website). Under no circumstances do we give permission for any of our terms and conditions (including all other content from our website) to be copied. Any persons or businesses found to have been copying any of our terms and conditions (including all other content from our website) could be committing copyright infringement. All terms and conditions as seen below (including all other content from our website) is the work and property of Animals 24/7. All terms and conditions as seen below (including all other content from our website) is copyright protected - Copyright ©2008-2017 Animals 24/7.


Insurance -

(a) Animals 24/7 is fully insured with Pet Business Insurance and holds the following policy cover - 

  1. Public Liability
  2. Non-Negligent Cover
  3. Care, Custody and Control
  4. Key loss

(b) If you would like to see our insurance certificate, please feel free to request.


Current Owners & Business Details -

  1. Animals 24/7 is currently owned and operated by Luke Simpson (co-founder).
  2. Animals 24/7 is a fully registered UK business (for further details please contact us).

Office Hours -

  1. Our normal office hours in which you can expect a response are Monday to Friday - 9.00 am to 5.30 pm.
  2. If attempting to contact us outside of our normal office hours, please expect a response when normal office hours resume the next working day (excluding weekends and bank/public holidays).

under no circumstances will we accept clients to come to our registered business address unless we have stated it is okay to do so


Contacting Us -

  1. Even though our name states 24/7, this does not mean that we can always offer our services 24/7 or be contactable 24/7. 
  2. We will do our very best to get back to you if you have made an enquiry, but as our schedule is sometimes busier than usual, your response may sometimes be delayed or overlooked if we feel we cannot accommodate your service request or dates, etc.
  3. For existing clients in need of contacting us outside of our normal office hours, we are contactable by either - our office phone on 0800 689 0812 (although if you do get an answer phone prompt, please leave a message and we will get back to you as soon as possible depending on the urgency of the message), our mobile phones, website contact form, email or text message. 

Service Availability -

  1. All services are subject to availability, your exact location and making a booking during our normal office hours.
  2. We are available on bank/public holidays, Christmas (including Christmas Day), New Years (including New Years Day), unless stated otherwise. Although do charge double-rate on Christmas and New Years Day.

Booking Policy -

  • New-joining clients & existing clients -

(a) It is important that you are aware that any bookings that we hold can be withdrawn at anytime, especially if we -

  1. Cannot contact you in an acceptable amount of time before your quoted service start date, whether it be via telephone, email or text message, and have the right to let booking go to another new-joining client in this instance.
  2. Feel our relationship has broken down.

Quotations -

(a) All quotations are 100% based on the the service required, the number of pets we will be caring for per household, your exact location from our base and your exact service requirements (as all clients have different requests or require a more tailored or contractual service, etc). All quotations are guaranteed to be very competitive, fair and non-obligatory.

  1. If we have confirmed we can accomondate your requested services and dates, we will issue you with a non-obligatory quote.
  2. On receiving our quotation and deeming it acceptable, and confimrming you would like to go ahead and book, we will then book in your requested services and dates. 
  3. We as service providers reserve the right revoke any quotations should we feel the need to.

Registration Process -

(a) For new-joining clients -

  1. Before we can provide you and your pet(s) with any of our pet care services (excluding our claw clipping and pet transport services) we need to register you online via our website.
  2. As soon as we know you would like to register with us as a client, we will email you our online registration form link. Once the registration form has been submitted and received, we then need to provide a Service Consultation (please see service consultation details below) - 
  3. It is impotant on clicking the 'Register with Animals 24/7' button, that you wait until you see the "Thank you for submitting our registration form - Your registration has now been submitted" message, acompanied with the 'Thank you for Registering' page. If in the instance you do navigate away from the registration form before seeing either message, or for any reason don't see either message on clicking the 'Register with Animals 24/7' button, your registration most likely wasn't successful, and you may need to submit the form again. 
  4. We strongly advise that all new-joining clients take the time to read through all of our terms and conditions before registering online via our website or using our services.

Service & Follow Up Consultation -

(a) Service & follow up consultations will always be conducted by Luke Simpson, with no other persons acting as or representing Animals 24/7 unless stated otherwise.

(b) Please note that as of 2017 we will be charging a one-off charge for our initial service consultation of £5.50. This is to aid covering admin and travel costs.

(c) For new-joining clients -

  1. Our Service Consultation is usually arranged 7 days prior to your service start date (unless arranged otherwise) and gives us the chance to -
  2. Meet the registering client(s) and the pet(s) we will be caring for (please keep your pet(s) in on the day of the Service Consultation so that we can familiarise ourselves with them).
  3. Go through your client registration form that you submitted online to check all details that you submitted are correct.
  4. Take detailed notes on all of your service requirements.
  5. Take payment in full for your required service(s) - (a receipt will then be issued via email once payment has been received acting as your official booking/booking confirmation).
  6. Take a spare key (if access to your property is required if you are out or away).

(d) We hold the right to withdraw your booking if we cannot contact you or you haven't confirmed your service consultation appointment in either the required amount or acceptable period of time (usually 7 days before your service start date) via telephone, email, contact form (via our website) or text message, and have the right to let your booking go to another new-joining client regardless of how long you have held your booking with us.

(e) Once you have registered online and our initial service consultation has been completed, we can then provide our services to you 24/7 for as long as you require our services (subject to availability).

(f) During our service consultation we always take payment for your required service(s) in full - unless stated or arranged otherwise. Once your payment has been received your provisional booking will become an official booking. We will then issue a receipt to your specified email address - your receipt acts as your official booking and payment confirmation for your required service(s). It is always important to check your receipt, as the dates/services shown will act as your official booking and booking confirmation for your required services. It is your responsibility to let us know as soon as possible if you have found a mistake with any details shown on your issued receipt. Otherwise if we are not informed of the mistake, it may affect your service provision.

(g) If for any reason during our initial service consultation we feel we can't offer you and your pet(s) with our service(s), then we have the right to refuse service.

(h) If you are an existing client and have not used our service(s) in some time, then we may have to provide a follow up consultation. Our follow up consultation will need to be provided if you have either changed address, replaced or had a new pet, or have not used our services in over 6 months. This is so we can update our records and your customer notes and ensure we are providing you with the best possible service.


Client Registration Form

(a) Part 1. Your Contact Details -

It is important that you complete all fields in the part of the registration form.

It is your responsibility to update us with any changes to your contact details, etc.

(b) Part 2. Your Spouses / Partners Contact Details -

If you wish to register your spouse/partner when adding your name to our registration form it is of the utmost importance that you make your spouse/partner aware that you are adding their name to our registration form before submitting.

It is your responsibility to update us with any changes to your spouses/partners contact details, etc.

(c) Part 3. Your Emergency Contact Details -

Your listed emergency contact can act on our behalf and make important decisions about our pet(s), property and/or service, etc if in the event you cannot be reached in an emergency concerning our pet(s), property and/or service, etc.

It is important that you list an emergency contact so that if you cannot be contacted by us in an emergency concerning our pet(s), property and/or service, etc then we has someone else to go to for advice and/or help.

We advise that your listed emergency contact is preferably a local relative or close friend who has knowledge of pet(s) and who has access to our property.

We also advise that you have checked with your listed emergency contact that they are happy being listed as an emergency contact for us to contact in the event you cannot be reached in an emergency concerning our pet(s), property and/or service, etc.

It is your responsibility to update us with any changes to your listed emergency contact and their details, etc.

(d) Part 4. Your Veterinary Clinics Contact Details -

It is important that you complete all fields in this part 1 of the registration form.

It is your responsibility to update us with any changes to your veterinary clinics contact details, etc.

(e) Part 5. Pet Registration Form -

It is important that you list all pets that we will be caring for in Part 5. of our Registration Form.

If for any reason you fail to list all of the pets that we are due to care for in Part 5. of our registration form, we may need you to complete our registration form again, unless specified otherwise.

If we don't require you to complete our registration form again or you are unable to, we may take the additional pets details in a different way, whether it is by email or manually writing the additional pets details to a printed copy of your registration form.

(f) Part 6. General Questions about your Pet(s) -

Good Temperament? - It is of the utmost importance that you are as honest as possible when it comes to your pets temperament. Claiming your pets temperament is good when it is actually bad could result in your service being terminated should your pets show signs of aggression or bite us, others and/or other animals, etc.

Medical Conditions - It is important to know any medical conditions that any of your pets may have before caring for them. This includes any past illnesses.

If medication needs to be administered it is important that you list the correct name of the medication/injectable to be administered and the correct dosage for each pet to avoid under/over medicating.

if you fail to instruct us on what to do in a medical emergency concerning your pets, by default we will take them straight their listed veterinary clinic if we feel they need urgent veterinary treatment. If we feel your pets don't need urgent veterinary treatment but feel they are showing signs of possible illness we will contact you (or your listed emergency contact if you cannot be reached) to outline our concern.

(h) Part 7. Registration -

Ticking the 'I confirm that i have read and accept the Privacy Policy, all Terms & Conditions and the Client Agreement and wish to Register as a Client with Animals 24/7' box and submitting the registration form by selecting the 'Register with Animals 24/7' button indicates you have completed all parts of the form that apply to you and your pet(s) correctly and truthfully and have read and accept the privacy policy, all terms and conditions and our client agreement in full.

(i) In the unlikely event that you/the registering client(s) did not tick the 'I confirm that i have read and accept the Privacy Policy, all Terms & Conditions and the Client Agreement and wish to Register as a Client with Animals 24/7' box and/or did not submit the registration form successfully by selecting the 'Register with Animals 24/7' button, you declare that by using our services you accept all of our Terms and Conditions and our Client Agreement in full.

(j) Registering on your behalf -

If in the event you cannot register via our online client registration form, whether it's because you don't have access to the internet, or our online client registration form fails to submit. We may have to register you a different way by providing you with a hard copy of our client registration form for you to complete. Once you have completed the hard copy, we will then need to submit those details to our online client registration form on your behalf.

You agree that before we submit our online client registration form on your behalf, that you have read our Privacy Policy, all of our Terms and Conditions and our Client Declaration.

You accept that once we submit our online client registration form on your behalf, that this action acts as your acceptance to all of our Terms and Conditions and our Client Declaration in full.

You also agree that once we submit our online client registration form on your behalf, that this action acts as your official registration.


Client Agreement

Before you submit our registration form and register as a client it is important that you have taken the time to to read our client agreement.

To view our Client Agreement in a new window please click on the following button below - after reading it please navigate back to this page to continue reading our terms and conditions.

View our Client Agreement


Payment Policy -

(a) Current Payment Methods -

  1. Cash (exact amount only)
  2. Cheque - (made payable to Animals 24/7) for amounts of £100 or over only.
  3. Bank Transfer (ongoing customers only)
  4. Standing Order (ongoing monthly payments only)
  5. Credit/Debit cards are not taken at this time.

(b) Making Payments  -

  1. We always take payment in advance (and never in arrears) for services required.
  2. Payments act as your booking. Without receiving payment in advance (before the provision of your required service) or as and when required/stated, we cannot book your required service(s) in to our booking system, unless stated or arranged otherwise. 
  3. Once your payment has been received for the following week of required services (or next required dates) we will issue you a receipt. Your receipt acts as your booking and payment confirmation for your required service(s). It is always important to check your receipt, as the dates/services shown will act as your booking confirmation for your required services for the following week of required services (or next required dates). It is your responsibility to let us know as soon as possible if you have found a mistake with any details shown on your latest issued receipt. Otherwise if we are not informed of the mistake, it may affect your service provision.
  4. We always take payment for the following week (or next required dates) in advance on the last day we are due in on the current week we are providing services, unless stated or arranged otherwise. 
  5. If you are paying by BACS or Faster Payments for the following week (or next required dates), we will require payment no later than 3.00 pm on the last day we are due in on the current week we are providing services, unless stated or arranged otherwise. Failure to make payment by 3.00 pm will possibly mean letting your usual time slot go to another customer. 
  6. If you fail to provide payment on the last day we are due in on the current week we are providing you with our services, then we cannot book your required services in for the following week (or next required dates), unless stated or arranged otherwise.
  7. If we have not taken payment on the last day we are due in on the current week we are providing our services for the following week (or next required dates), and you do request a booking via phone, email or text, please never take it that your required service(s) and dates are booked until we reply and confirm your requested and required dates are booked.
  8. If you require additional services outside of your usual requirements (short notice bookings), and we haven't taken payment in advance for the additional required services. We will only be able to provide our services at short notice if you either provide cash for when we are due in or make payment by Faster Payments, unless stated or arranged otherwise. 
  9. If we ever agree to take payments in arrears (after the provision of your required services) and you fail to pay us for the service(s) provided. We will deduct the due amount from previously received payments (your current payment plan balance) if payment has been received in advance for the following week (or next required dates), or postpone service provision until the amount in settled.

(c) Cancelling Standing Orders -

  1. For clients whose service has ended, it is important that you cancel or stop any standing orders to avoid any further payments entering our account once your service has ended. If further payments do enter our account after your service has ended you understand and accept that it won't be possible to refund any over-payments that have entered our account. This is because it is the customers responsibility to ensure their standing order has been cancelled accordingly once their service has ended.

Cancellation Policy -

(a) Cancelling your paid and booked service(s) -

  1. Payments are strictly non-refundable.
  2. You understand that once payment has been made for the service(s) you require, then a refund will not be given if you cancel your required service(s) under any circumstances.
  3. We will only ever refund payment if we cancel the provision of any of your paid services.
  4. We do not offer the ability to carry over or credit back any payments/received amounts to another week or time if you cancel your required service(s). In the event we do agree to carry over or credit back any cancelled payments/received amounts for use at another time, we will issue a credit note. Your credit note will only be valid for 3 months from the date of issue. If your credit note has expired, unfortunately we won't be able to carry over or credit back the amount any further.
  5. We will only carry over or credit back payments/received amounts if we cancel the provision of any of your paid services.
  6. If you have returned home early from work, a day out or holiday, and don't wish for your booked services to continue, you understand that a refund cannot be given
  7. If you inform us that you are off work ill and don't wish for your booked service(s) to continue whilst you are at home, you understand that a refund cannot be given, nor can we carry over or credit back any payments/received amounts.
  8. In the instance a service termination notice has been issued (see our service termination section below) a refund for any remaining booked dates will not be possible.

(b) Someone cancelling your service on your behalf -

  1. We cannot accept cancellations from friends or relatives or any other persons other than the registered client(s) and the listed emergency contact. You accept that if a friend or relative, etc make a cancellation request on your behalf, then we cannot accept any cancellation requests unless you have informed us that your friend or relative, etc will be acting on your behalf whilst you are away. You also accept that in the instance a friend or relative, etc makes a cancellation request, if we cannot reach you to confirm the cancellation request your emergency contact will then be contacted for advise and can act on your behalf and make any decisions about your booking and any cancellation requests if you cannot be reached.
  2. If we need to contact you regarding your booked service(s) or a cancellation request has been made by someone other than you (the registered customer) or your emergency contact and cannot reach you when you are away, you accept that your emergency contact can act on your behalf and make any important decisions about your booked service(s), cancellation requests, etc.

Service Termination -

(a) We as service providers reserve the right to cancel, refuse or even permanently terminate the provision of our services at any time. Especially if we -

  1. Are threatened or insulted by a client, clients family, friends or neighbours.
  2. Find evidence of drug abuse or illegal activities in our customers property.
  3. Feel our relationship has broken down.
  4. Are providing our dog walking service and feel our clients dog(s) are too much to handle or are aggressive towards us, others and/or other animals.
  5. Find any persons temporarily residing (or visiting, including workmen, tradesmen, etc) in our clients property while the client is out for an extended amount of time or away on holiday when or while we are due in to provide the clients paid and booked Pet Visits, Pet Sitting, Home Sitting or Home Security Visits.

(b) If we do ever find evidence of drug abuse or evidence of illegal activities in a clients property while we are providing our service(s), we will report any such findings to the police and notify the client that their service has been permanently terminated by issuing a 'service termination notice'. A refund will not be possible in this instance.

(c) If in the instance we have found persons temporarily residing in our client’s property, we will terminate the rest of your paid/booked Pet Visits, Pet Sitting, Home Sitting or Home Security Visits if you cannot confirm or be sure that the persons temporarily residing in your property have vacated before we are next due in to provide our services we will issue a service termination notice either by phone, text message or email. If we cannot get hold of you to make you aware of your service termination, we will contact your listed emergency contact to inform them of this action. After your service termination notice has been issued, Your Pet(s) and/or Property will no longer remain our responsibility and it is of the utmost importance that you arrange an alternative method of pet care for your pet(s). A refund for the remainder of your paid/booked Pet Visits, Pet Sitting and Home Security Visits will not be possible either in the instance we have issued a service termination notice due to finding persons temporarily residing in your property. If you are unable to find an alternative method of pet care or it proves difficult, then it is your responsibility to inform us of this, as we will consider resuming your service if you inform us that you cannot find an alternative method of pet care for your pet(s) and that there are no longer any persons residing in your property.

(d) Service Termination Notice -

In the unfortunate event we have been forced to issue you with a service termination notice for either of the reasons above shown in - section (a) of our Service Termination section - 1 to 5, this will mean that your service will cease to continue regardless of any remaining booked dates held.


Your Home, Property/Possessions & Visitors -

  1. We will not be held responsible if your pet(s) damage your property or possessions for the duration we are providing any of our services

(b) We will not be held responsible if your home is broken into or if any of your possessions are stolen, before, during or after the provision of our services.

(c) If we suspect or find evidence that your home has been broken into before during or after the provision of our services then we will report the breaking in to the correct authorities and will contact you immediately.

(d) We will never enter rooms in your property if you did not specify it was okay to do so - unless you have opted to take advantage of our inclusive security check included in our Pet Visit or Home Security Visit services, or we feel it necessary or essential to do so.

(e) If we find windows ajar or fully open, we will shut them if you did not specify they would be ajar or open or if you did not specify you wanted them leaving ajar or open. This also applies to any external doors.

(f) We will not let any other persons than yourselves enter your household or premises if you have not specified that anyone else will be entering your property while you are out or away.

(g) We will not provide our Pet Visit or Home Security Visit services and may have to terminate the rest of your service if in the event we find persons temporarily residing (or visiting, including workmen, tradesmen, etc) in our clients property while the client is out for an extended amount of time or away on holiday, unless stated otherwise. As the objective of our Pet Visit and Home Security Visit services is to care for the clients pets and/or property whilst the client is out for an extended amount of time or away on holiday, when there are no other persons available to do so. Please see - Service Termination - (B) Service Termination Notice - 1 & 2 for full details.

(h) If you have notified us that their may be someone, i.e a relative, workman, etc visiting your property while you are away, then we will still action our (g) term and condition as seen above in our Your Home, Property/Possessions and Visitors section.

(i) If we do find persons temporarily residing in our clients property when providing our Pet Visit service, then we will be forced to contact the Police and notify you that we have done so if those persons cannot give an explanation of who they are and why they are in your property.

(j) It is always the clients responsibility to inform us if there are going to be any persons in their property when we are providing our Pet Visit service or Home Security Visit services, even if it is on a regular basis. If clients fail to notify us of any persons in their property, whether they are relatives, friends, workmen i.e. plumbers, builders etc, then if they cannot give a good enough explanation or proof of who they are, we will contact the Police and notify you of these actions and action our (g) term as seen above.

(k) If persons are attempting or asking to enter your property whilst we are due it to provide our service(s), we will under no circumstances let them enter your property until we exit your property. Once we have exited your property and locked your doors your pets and property are then no longer our responsibility and any persons attempting to access your property will be free to do so if they are expected by you or they have a key to the your property, etc

(l) If we find evidence of drug abuse or evidence of illegal activities in your property while we are providing our service(s), we will report you to the police and notify you that your service has been cancelled. A refund will not be possible in this event.


Submitting Reviews -

(a) We may disclose our clients full names and general location in the title of any reviews added to our client reveiws page on our website. If you are not happy for us to disclose your name and general location in any reviews that you have submitted, please let us know.

(b) You can only submit an online review if you are an existing client or have used our services before.

(b) Persons found to be submitting false or inaccurate reviews will be asked to remove the review if the review was posted with the intention to cause harm to our business.

(c) If a false/prank review is submitted and is not deleted within an acceptabe amount of time, then we will be forced to contact our solicitor to resolve the issue legally.

(d) If an existing client accidentally gives us a lower star rating when submitting an online review, or their review reads in a negative manner unintentionally, then we will contact that client and ask for their review to be amended. If the client fails to amend their inaccurate review in an acceptable amount of time, we will be forced to contact our solicitor to resolve the matter between the client and ourselves.


Key Return & Filing -

(a) All client keys are stored securely in a secure and locked office, with Luke Simpson being the only persons able to access our office via a mechanical digital door lock fitted to our office door. Should in the unfortunate event any persons try and gain unauthorised access to our office, access will not be granted via the mechanical digital door lock without the correct code.

(b) Your spare key(s) will be held for as long as you require our service(s) and will be returned to you as stated during our Service Consultation. If for any reason key return wasn't covered during our Service Consultation, we will hold onto your spare key(s) until you request their return. If you do request key return we will return them as soon as possible subject to our schedule. Your spare key(s) will be unmarked and put into a coded filing system for security measures. If for any reason we lose your spare key(s) we will notify you immediately. If you require your spare key(s) to be returned in a hurry (if you have lost your own copy and need our filed copy) then you understand that this may not always be possible straight away. This is because customer keys are filed and locked away when they are not needed. Therefore we may not always be available to hand them over or return them to you at short notice.

(c) If you haven't used our services for 6 months from the last date of using our services we will contact you to ask if you still require your spare key(s) to be retained. If for any reason we cannot get hold of you via email, letter or phone we will hold your spare key(s) for a further 6 months (12 months in total) but if we don't hear anything after the additional 6 months is over we will have your spare key(s) taken off file and destroyed for security and insurance purposes.

(d) If you have moved property and it was rented and we still hold keys for that property, those keys are theoretically the property of the landlord. It is your responsibility to inform us before leaving any rented properties so that we can arrange key return for you to return them back to the landlord or estate agent. If you have vacated the rented property already, then we will ask for the landlords or estate agents contact details so that we can arrange key return.

(e) If you need to use our key assistance service because you have locked yourself out of your home or lost your key, then there will be a charge of £10.00 to let you back in to your home using the key that we hold on file. We cannot guarantee availability to let you back into your home if for example we are out of our office, or you have called outside of our normal working hours of Monday to Friday - 9.00 am to 5.30 pm, or we are unavailable for other reasons. If collection of your spare key is arranged from our business address, then we will only hand over your key to you (the registered client) and/or your spouse/partner if they are also registered as a client. We are unable to hand over your key to any other persons acting on your behalf or requesting your key.


Your Details | Data Protection | Privacy Policy -

Clients Details/Personal Information -

  1. For professional, security and mainly data protection purposes, if a client (or person acting on behalf of a client) comes to our registered business address unannounced, we will not discuss any personal details nor return a spare key if requested if in the case the client (or person acting on behalf of the client) cannot prove whom they are.
  2. Clients details and personal information will be used with the strictest of confidence and will not be shared or given to any other source. All clients details are stored securely in our office.
  3. We also ask our clients to check any personal, contact or emergency contact details, etc. To ensure that we, the provider provide our services with the correct knowledge and understanding and meet our clients needs and expectations.

(b) Address or Contact detail changes -

It is up to you (the client) to notify us of any address or contact details changes. If you fail to do this and we are unable to contact you in an emergency situation involving your Pet(s) then you accept that it was your responsibility to update any important details. You also accept that if we cannot contact you due to you failing to update your details, that we may have to make important veterinary decisions on your behalf for your Pet(s) if your Pet(s) need emergency veterinary treatment or an operation, etc.

(c) Data Protection -

Data Protection Act Compliance - 

We are registered with the ICO (Information Commissioners Office) to ensure and show that we are complying with all guidelines when handling customers personal information. Our Reference number if you need to check the register is - ZA086158 

(d) Privacy Policy -

To view our Privacy Policy in a new window please click on the following button below - after reading it please navigate back to this page to continue reading our terms and conditions.

View our Privacy Policy


Your Pets Details -

(a) Any details about your pet(s) will not be shared or given to any other source. Other than between persons working or relating to Animals 24/7. We will only disclose information about your pet(s) in an emergency situation to a veterinarian or veterinary nurse should your pet(s) need veterinary treatment.

(b) We may on occasion take pictures of your pet(s) to put website or social media profiles. These pictures may feature your property and/or possessions in them if the pictures were taken in your home. By submitting our registration form or using our services you agree that you are happy for us to take pictures of your pet(s) and for us to use them to put on our website or social media profiles, etc even if your property and/or possessions are featured in those pictures.

(c) If we feel your pet(s) are out of control or aggressive towards us or others, then we have the right to immediately terminate any provision of our services.

(d) If your dog(s) attack another dog, animal or person while we are caring for them or walking them, we will contact you immediately to inform you that we are returning your dog(s) back to you and will terminate any provision of our services immediately. We will then submit a full report of the incident to the Police if we feel your dog(s) were attacking the dog(s), animal(s) or person(s) out of aggression and were clearly showing an intention to seriously harm the victim(s) of the attack.

(e) If your dog(s) are attacked by other dog(s) while they are in our care or being walked by us, we will contact you immediately to let you know of the attack and arrange for your dog(s) to be returned back to you or to be taken straight to their veterinary clinic if they are severely injured. We will also contact the Police to inform them of the incident if you give us consent to do so.

(f) It is your responsibility to always inform us of any relevant medical history concerning your pet(s) if it has not already been covered when registering your pet(s) during our initial service consultation. If there has been a long gap since last using our services and your pet(s) has/have developed or been newly diagnosed with a medical condition, then it is your responsibility to inform us of any relevant medical information to ensure we are providing the best possible care to your pet(s).


Pet Care Policy -

To view our Pet Care Policy in a new window please click on the following button below - after reading it please navigate back to this page to continue reading our terms and conditions.

View our Pet Care Policy


Dog Walking -

(a) Please note that prior to using our dog walking service you are aware that our hours of usual operation are 9.00 am to 5.00 pm Monday to Friday. Outside of these hours or weekends can be booked subject to availability.

(b) Daily Time Frames and how we book you in -

7.00 am to 9.30 am (early morning)

9.30 am to 11.00 am (mid morning)

11.00 am to 2.30 pm (lunchtime)

2.30 pm to 4.00 pm (mid afternoon)

4.00 pm onwards (late afternoon to evening)

(c) Once a booking is made during one of the times frames above, although a specific time may be requested. You understand specific times sometimes cannot be kept due to delays, etc. So you understand and accept that we will arrive no earlier or no later than the earliest and latest time in the time frame you have requested a dog walk during.

(d) We will not be held responsible if your dog(s) attack other animals or people while they are in our care or whilst we are walking them if you did not specify the correct temperament of your dog(s).

(e) We will never let your dogs off of their leads unless you have specified it is okay to do so. If your dog(s) ever run off or become lost after being let off of theirs leads, then we will not be held responsible if you specified that you wanted them to be let off of their leads. We will do our very best in returning your dog(s) back to you in the event then do run off or become lost while in our care.

(f) If we feel your dog(s) are too much to handle or we feel your dog(s) are aggressive towards us, others and other dogs/animals, then we have the right to terminate the service provided, and will return your dog(s) to you. In this instance, we will continue walking any other dogs from the same household (if there are any other dogs to continue walking). If not, you understand and accept that we have the right to cancel your paid service and a refund will not be given nor will we be able to carry over any cancelled walks to another time.

(g) We will not be held responsible if we have taken an aggressive or dangerous dog unknowingly into our care that shows aggression towards us, others and other dogs/animals and will terminate the service provided if we feel we are unable to cope with that dog.

(h) Heat Stroke/Exhaustion! - During the summer the weather can obviously get too hot to walk dogs for longer periods of time (or at all depending on the time of day, etc). 

Heat Stroke/Exhaustion is an extremely serious condition and can cause death to dogs if left untreated.

Your dogs welfare is very important to us while in our care - so cancelling or cutting short your dog walk considerably is something we will action if we feel the weather is too hot to be walking your dog(s), or walking your dog(s) during hot weather may cause serious harm to your dog(s) or cause heat stroke/exhaustion.

You understand that if we feel the weather is too hot to walk your dog(s) then we have the right to either cancel your required dog walk or cut them short considerably. You understand that if we either cancel or cut short walks due to the weather being too hot, then a refund will not be given nor will we be able to carry over any cancelled walks or cut durations over to another time.

If in any circumstance a dog in our care does get heat stroke/exhaustion, then we will seek veterinary advice/treatment straight away.

We will not be held responsible if your dog(s) get heat stroke/exhaustion while in our care. Nor will we be held responsible if heat stroke/exhaustion causes a fatality to your dog(s).

(i) If your dog has urinated or defecated in your home, we will clean up after your dog and deduct the time taken to clean up from your paid dog walking duration.

(j) If your dog is showing signs of illness and you know the illness to be contagious, then it is your responsibility to make us aware of any contagious illnesses or diseases that could be possibly harmful or passed on to other customers' dogs. If you inform us of a contagious illness/disease, we have the right to refuse service provision until you can prove your dog to be in good health (or have received an all clear from a veterinary surgeon) and not a risk to other customers' dogs. You also understand that we are not liable to refund or carry over/credit back any payments/received amounts in this instance.

(k) Collars along with an identification tag is required on all dogs that we walk while they are in our care (this is a legal requirement), so please make sure your dogs have a collar and identification tag on before we take them into our care. We are unfortunately unable to provide temporary collars and identification tags while your dog(s) are in our care. So again it is your responsibility to provide these. In the event of you failing to provide a collar or identification tag, we have the right to terminate your required services if we feel their is a risk of your dog(s) running off without any identification. Please also be aware that if your dog(s) is/are found without a collar or identification then a dog warden or council can take in your dog(s) as a stray and hold them at their kennels until you reclaim your dog(s) or pay a fee for them to be released. If a member of the public finds your dog(s) without a collar or identification, they can keep your dog(s) if your dog(s) have no other form of identification (microchip) after a certain period of being held at the councils stray dog kennels, if you fail to reclaim your lost dog(s) within a certain time frame.

(l) We have the right to reduce your dogs walking duration if we are running late for other jobs, or the person walking your dog(s) is feeling unwell or feels they cannot manage or keep your dog(s) under control. We will notify you of any reduction in your paid dog walking duration, but don't have to credit any money or time back if the reduction was caused by your dog(s) being aggressive or out of control. We will carry the time over to another walk (add the time on) if we were the ones who reduced your paid dog walking duration due to running late or being ill.

(m) If your dog(s) attack another dog, animal or person while we are caring for them or walking them, we will contact you immediately to inform you that we are returning your dog(s) back to you and will terminate any provision of our services immediately. We will then submit a full report of the incident to the Police if we feel your dog(s) were attacking the dog(s), animal(s) or person(s) out of aggression and were clearly showing an intention to seriously harm the victim(s) of the attack.

(o) If your dog(s) are attacked by other dog(s) while they are in our care or being walked by us, we will contact you immediately to let you know of the attack and arrange for your dog(s) to be returned back to you or to be taken straight to their veterinary clinic if they are severely injured. We will also contact the Police to inform them of the incident if you give us consent to do so.

(p) If we find evidence of drug abuse or evidence of illegal activities in your property while we are providing our service(s), we will report you to the police and notify you that your service has been cancelled. A refund will not be possible in this event.

(q) If we have to take your pet(s) to your listed veterinary clinic in an emergency or feel they are showing signs of illness and need veterinary treatment or investigation, there will be a charge of £25.00. This charge will cover transporting your pet(s) to your listed veterinary clinic (and returning them back home) and seeing a veterinarian/veterinary nurse on your behalf to discuss your pet(s) medical emergency and/or treatment if needed should you either be unavailable or away on holiday. We will require this amount to be paid as soon as possible or as soon as you have returned home if you are away on holiday.

(r) We can only walk dog(s) on public land, a public right of way, a public footpath and bridleways. Or other places designated suitable for public access and dogs. If you have requested us to walk your dog(s) at a location of your choice that is found not to be a public right of way/footpath, etc, then unfortunately we could not walk your dog(s) at the location of your choice and will find an alternative location or nearest public right of way/footpath, etc. In the event there are no other/suitable alternative locations to walk your dog(s), then we will return your dog(s) to you. 


Pet Visits -

(please note that the following service descriptions listed on this website or in any advertising are all classed as our Pet Visit service - dog & puppy visits, cat feeding, feeding visits, small pet feeding visits)

(a) Pet Visits take an average time of 25/45 minutes to complete depending on whether you have selected our 25 mintue pet visit for £10.00 or our 45 minute pet visit for £15.00, but there may be times when your selceted duration may be shorter or longer, depending on your requirements and how many pet(s) you have, etc.

(b) For new-joining clients a minimum of 3 x 25 minute pet visits need to be booked in order for us to be able to provide our pet visit service.

(c) Providing Pet Visits for Dogs -

If we find that your dog(s) is/are causing damage to your property or possessions (chewing) we have the right to take steps to prevent further damage by removing whatever property or possessions (where possible) or by restritcing which rooms your dogs enter, etc.

If you require Pet Visits for your dog(s) whilst you are going away, we do not recommended you use our Pet Visit service unless you either have other persons entering your property to also check on/care for your dog(s) alongside us at set times, or opt for a minimum of 4 x Pet Visits per day if we are the sole persons entering your property to care for your dog(s) for the duration you are away each day. This is because dogs do not cope as well as other animals being left alone for longer periods of time and need more toilet breaks, stimulation and care than other animals like cats for example. Therefore we will only ever provide our Pet Visit for your dog(s) if you either have other persons entering your property to also check on/care for your dog(s) alongside us at set times, or opt for a minimum of 4 x Pet Visits per day if we are the sole persons entering your property to care for your dog(s) for the duration you are away each day.

(d) Cats being kept in your property -

The minimum number of pet visits we are happy to provide to clients whilst they are away is 1 x 25 minute pet visit per day when visiting cats. From an animal care point of view we would not be happy to provide any less that 1 x 25 minute pet visit per day. This is because we recommend that cats are visited daily to be given fresh food and water and to be checked on.

If we are providing Pet Visits for your cat(s) and you have opted for them not be let out of your property whilst providing them with our Pet Visit service, and they manage to escape from your property whilst we are providing our Pet Visit service, whether it is through a door or window, etc - then we will not be held responsible.

In the event your cat(s) do escape from your property and are found to have been involved in a road traffic accident (RTA), and as a result are seriously injured or killed, we will not be held responsible.

(e) Cats being let out of your property -

The minimum number of pet visits we are happy to provide to clients whilst they are away is 1 x 25 minute pet visit per day when visiting cats. From an animal care point of view we would not be happy to provide any less that 1 x 25 minute pet visit per day. This is because we recommend that cats are visited daily to be given fresh food and water and to be checked on.

If we are providing Pet Visits for your cat(s) and you have opted for them to be let out of your property, whether it is through a door or cat flap - we will not be held responsible if your cats are not around to be fed, checked on, cared for (or go missing) while we are due in for each Pet Visit or for the whole duration of your required Pet Visits.

If we feel we have not seen your cat(s) in an acceptable amount of time, or feel they have gone missing, we will contact both you and your emergency contact to inform you of our concern. 

In the event your cat(s) do escape from your property and are found to have been involved in a road traffic accident (RTA), and as a result are seriously injured or killed, we will not be held responsible.

In the event your cat(s) do go missing and are found to have been handed in to a local veterinary clinic or cattery, we will not accept any charges incurred as a result of either the veterinary clinics or catteries fees.

If your cat(s) is/are to be let out of your property, we advise that they have both a current microchip and an identification tag with (quick release) collar.

(f) Administering Medication + Medical Conditions or Injuries -

  1. We can administer medication as part of our services. Although please inform us of any medication or to be administered prior to making your booking.
  2. If administering medication to your pet(s), it is important that you provide us with your pets exact dosage to avoid under or over medicating. If you mistakenly give the incorrect dosage we will not be held responsible when administering your pets required medication. In the event we do accidentally administer the wrong dosage of medication or under or over medicate your pet if you mistakenly provided the incorrect dosage, you understand and accept that we will not be held responsible if the incorrect dosage causes you pets harm, illness or even a fatality.
  3. Before your service is due to commence, it is important that we are aware of any medical conditions or injuries that you animal(s) may have sustained prior to service commencment. If we are not aware of any medical conditions or injuries before your service start date, then this may affect your booking, and possibly mean that we may have to revoke your booking if informed of any medical conditions or injuries shortly before your service start date. This is because we cannot always guarantee that we would be comfortable or equipped to care for animals with a medical condition or recent injury at short notice. Also from a business point of view, it is not ideal that we care for clients animals' if they are ill or suffering from a recent and more serious injury due to any unexpected and undue stress or inconvenience it may cause us, if we have to take the animal to a vets for emergency treatment, or make important veterinary decisions if the client cannot be reached for instance.

(g) Supplies i.e., Food, Bedding materials, Cleaning products, etc -

If we feel clients haven't provided adequate supplies (including cleaning products) for their pets whist away, i.e., - food, bedding materials (sawdust, straw or hay, etc) then we will purchase any essential required supplies if we feel it is necessary for the benefit and welfare of the animals we are caring for, with the understanding that the client will be liable to pay for any expenses incurred. 

If we have had to purchase additional supplies, we will either leave receipts proving the purchaces incurred or invoice for the amount due.

Although as of 2016, we now request that all clients leave what we call 'reserve change' in their property each time for when we are due in. Reserve change will allow us to purchase any additional supplies, and save us invoicing for small amounts once the client has returned. Rest assured, we will never purchase anything outside of what is necessary for the benefit or welfare of the animals we are caring for. We also provide receipts (where available) as standard to prove what we have purchased. 

(h) Once the provision of your booked and paid Pet Visits have been completed, your pets and property are no longer our responsibility.

(i) If we feel we cannot cope with your pet(s) or feel they are out of control or aggressive towards us while providing your required services then we have the right to terminate the service and will let you know we have done so immediately. Refunds will not be given in this case if your pet(s) were the cause of the cancellation.

(j) If we need to contact you and cannot reach you when you are away, you accept that your emergency contact can act on your behalf and make any important decisions about your pets, property, booked service(s), cancellation requests, etc.

(k) Even though a specific time-frame may be allocated/booked for your required Pet Visits, you understand and accept that specific time-frames sometimes cannot be kept due to delays, changes in our schedule, etc.

(l) If we have to take your pet(s) to your listed veterinary clinic in an emergency or feel they are showing signs of illness and need veterinary treatment or investigation, there will be a charge of £25.00. This charge will cover transporting your pet(s) to your listed veterinary clinic (and returning them back home) and seeing a veterinarian/veterinary nurse on your behalf to discuss your pet(s) medical emergency and/or treatment if needed should you either be unavailable or away on holiday. We will require this amount to be paid as soon as possible or as soon as you have returned home if you are away on holiday.


Horse & Pony Care -

Being Updated... Check back soon!


Pet Sitting -

Being Updated... Check back soon!


Home Sitting -

(a) Your Home Sitters Arrival & Departure time -

  1. Your Home Sitter will arrive at your property and depart as set and agreed during your registratoin process and during our intiial service ocnsultaton. 
  2. In the event your Home Sitters arrival time has been delayed due to unforseen circumstances, you understand we won't be held responsible.

(b) Your Home Sitters code of practice as set by ourselves - 

  1. Your Home Sitter will conduct themselves professionally at all times whilst caring for your property and/or pet(s). and
  2. Your Home Sitter will not be allowed to smoke or drink in your property or take any other substances (including drugs).
  3. At no times will your Home Sitter be allowed to invite other persons into your proeprty whist you are away, unless arranged otherwise with the client.
  4. At no times will your Home Sitter allow any other persons into your property whilst you are away, unless arranged otherwise with the client. You understand that in the event a person tries to gain access to your property whilst your Home Sitter is caring for your home, then they have the right to refuse entry to any unexpected persons and call the police.

(c) Your Home Sitters free-time

  1. Your Home Sitter may vacate your property at their own discretion for a maximum of 2 hours per 24 hour period outside of any additional service responsibilities that you may have opted for.
  2. Should you want to know what times your Home Sitter may be vacating your property per 24 hour period, we advise speaking to them directly before they are due in to Home Sit.
  3. Should you not be happy with your Home Sitters choice of times that they may be vacating your property per 24 hour period, then please make this clear before they are due in to Home Sit.

(d) Providing Home Sitting for Dogs -

  1. If we find that your dog(s) is/are causing damage to your property or possessions (chewing) we have the right to take steps to prevent further damage by removing whatever property or possessions (where possible) or by restritcing which rooms your dogs enter, etc.

(e) Cats being kept in your property -

  1. The minimum number of pet visits we are happy to provide to clients whilst they are away is 1 x 25 minute pet visit per day when visiting cats. From an animal care point of view we would not be happy to provide any less that 1 x 25 minute pet visit per day. This is because we recommend that cats are visited daily to be given fresh food and water and to be checked on.
  2. If we are providing Home Sitting service for your cat(s) and you have opted for them not be let out of your property whilst providing them with our Home Sitting service, and they manage to escape from your property whilst we are providing our Home Sitting service, whether it is through a door or window, etc - then we will not be held responsible.
  3. In the event your cat(s) do escape from your property and are found to have been involved in a road traffic accident (RTA), and as a result are seriously injured or killed, we will not be held responsible.

(f) Cats being let out of your property -

  1. If we are providing our Home Sitting service for your cat(s) and you have opted for them to be let out of your property, whether it is through a door or cat flap - we will not be held responsible if your cats are not around to be fed, checked on, cared for (or go missing) while we are due in your property whilst providing our Home Sitting service.
  2. If we feel we have not seen your cat(s) in an acceptable amount of time, or feel they have gone missing, we will contact both you and your emergency contact to inform you of our concern. 
  3. In the event your cat(s) do escape from your property and are found to have been involved in a road traffic accident (RTA), and as a result are seriously injured or killed, we will not be held responsible.
  4. In the event your cat(s) do go missing and are found to have been handed in to a local veterinary clinic or cattery, we will not accept any charges incurred as a result of either the veterinary clinics or catteries fees.
  5. If your cat(s) is/are to be let out of your property, we advise that they have both a current microchip and an identification tag with (quick release) collar.

(g) Administering Medication + Medical Conditions or Injuries -

  1. We can administer medication as part of our services. Although please inform us of any medication or to be administered prior to making your booking.
  2. If administering medication to your pet(s), it is important that you provide us with your pets exact dosage to avoid under or over medicating. If you mistakenly give the incorrect dosage we will not be held responsible when administering your pets required medication. In the event we do accidentally administer the wrong dosage of medication or under or over medicate your pet if you mistakenly provided the incorrect dosage, you understand and accept that we will not be held responsible if the incorrect dosage causes you pets harm, illness or even a fatality.
  3. Before your service is due to commence, it is important that we are aware of any medical conditions or injuries that you animal(s) may have sustained prior to service commencment. If we are not aware of any medical conditions or injuries before your service start date, then this may affect your booking, and possibly mean that we may have to revoke your booking if informed of any medical conditions or injuries shortly before your service start date. This is because we cannot always guarantee that we would be comfortable or equipped to care for animals with a medical condition or recent injury at short notice. Also from a business point of view, it is not ideal that we care for clients animals' if they are ill or suffering from a recent and more serious injury due to any unexpected and undue stress or inconvenience it may cause us, if we have to take the animal to a vets for emergency treatment, or make important veterinary decisions if the client cannot be reached for instance.  

(h) Supplies i.e., Food, Bedding materials, Cleaning products, etc -

  1. If we feel clients haven't provided adequate supplies (including cleaning products) for their pets whist away, i.e., - food, bedding materials (sawdust, straw or hay, etc) then we will purchase any essential required supplies if we feel it is necessary for the benefit and welfare of the animals we are caring for, with the understanding that the client will be liable to pay for any expenses incurred. 
  2. If we have had to purchase additional supplies, we will either leave receipts proving the purchaces incurred or invoice for the amount due.
  3. Although as of 2016, we now request that all clients leave what we call 'reserve change' in their property each time for when we are due in. Reserve change will allow us to purchase any additional supplies, and save us invoicing for small amounts once the client has returned. Rest assured, we will never purchase anything outside of what is necessary for the benefit or welfare of the animals we are caring for. We also provide receipts (where available) as standard to prove what we have purchased. 

(i) Once the provision of your booked and paid Home Sitting service has been completed, your pets and property are no longer our responsibility.

(j) If we feel we cannot cope with your pet(s) or feel they are out of control or aggressive towards us while providing your required services then we have the right to terminate the service and will let you know we have done so immediately. Refunds will not be given in this case if your pet(s) were the cause of the cancellation.

(k) If we need to contact you and cannot reach you when you are away, you accept that your emergency contact can act on your behalf and make any important decisions about your pets, property, booked service(s), cancellation requests, etc.

(l) Even though a specific time-frame may be allocated/booked for your required Home Sitting service, you understand and accept that specific time-frames sometimes cannot be kept due to delays, changes in our schedule, etc.

(m) If we have to take your pet(s) to your listed veterinary clinic in an emergency or feel they are showing signs of illness and need veterinary treatment or investigation, there will be a charge of £25.00. This charge will cover transporting your pet(s) to your listed veterinary clinic (and returning them back home) and seeing a veterinarian/veterinary nurse on your behalf to discuss your pet(s) medical emergency and/or treatment if needed should you either be unavailable or away on holiday. We will require this amount to be paid as soon as possible or as soon as you have returned home if you are away on holiday.


Home Security Visits -

(a) Our Home Security Visit service is not a guarantee against burglary or theft whilst you are out for extended amounts of time or away.

(b) We will not be held responsible if we accidentally damage your property or possessions for the duration we are providing our Home Security Visit service.

(c) We will not be held responsible if your home is broken into or if any of your possessions are stolen, before, during or after the provision of our Home Security Visit service.

(d) If we suspect or find evidence that your home has been broken into before during or after the provision of our service(s) then we will report the breaking in to the correct authorities and will contact you immediately.

(e) We will never enter rooms in your property if you did not specify it was okay to do so - unless you have opted to take advantage of our free security check included in our Home Security Visit service or we feel it necessary or essential to do so.

(f) If we find windows ajar or fully open, we will shut them if you did not specify they would be ajar or open or if you did not specify you wanted them leaving ajar or open. This also applies to any external doors.

(g) We will not let any other persons than yourselves enter your household or premises if you have not specified that anyone else will be entering your property while you are out or away.

(h) We will not provide our Home Security Visit service if there are any persons temporarily residing (or visiting, including workmen, tradesmen, etc) in our customers property while the customer is out for an extended amount of time or away when or while we are due in to provide the customers paid and booked Home Security Visits. As the point of our Home Security Visit service is to care (provide relief) for the customers home/property whilst the customer is out for an extended amount of time or away on holiday, when there are no other persons available to do so - so we would not be happy carrying out our Home Security Visit service if there are ever any persons temporarily residing (or visiting, including workmen, tradesmen, etc) in our customers property while the customer is out or away. In the instance we have found persons temporarily residing in our customer’s property, we will terminate the rest of your paid/booked Home Security Visits if you cannot confirm or be sure that the persons temporarily residing in your property have vacated. A service termination notice will then be issued by either phone, text message or email. If we cannot get hold of you to make you aware of your service termination, we will contact your listed emergency contact to inform them of this action. After your service termination notice has been issued, Your home/property will no longer remain our responsibility. We will consider resuming your service if you inform that there are no longer any persons residing in your property, but it is important to make us aware of this before we can consider resuming your service. A refund for the remainder of your paid/booked Home Security Visits will not be possible either in the instance we have issued a service termination notice due to finding persons temporarily residing in your property.

(i) The point of our Home Security Visit service is to care for the customers home whilst the customer is out for an extended amount of time or away on holiday when their is no other persons available to do so - so we would not be happy carrying out our service if there are ever any persons temporarily residing (or visiting) in our customers property while the customer is away.

(j) If you have notified us that their may be someone, i.e a relative, workman, etc visiting your property while you are away, then we will action term (h) as seen above.

(k) If we do find persons temporarily residing in our customers property when providing our Pet Sitting service, then we will be forced to contact the Police and notify you that we have done so if those persons cannot give an explanation of who they are and why they are in your property.

(l) It is always the customers responsibility to inform us if there are going to be any persons in their property when we are providing our Home Security Visit service, even if it is on a regular basis. If customers fail to notify us of any persons in their property, whether they are relatives, friends, workmen i.e. plumbers, builders etc, then if they cannot give a good enough explanation or proof of who they are, we will contact the Police and notify you of these actions and action our (g) and (h) terms as seen above.

(m) If persons are attempting or asking to enter your property whilst we are due it to provide our service(s), we will under no circumstances let them enter your property until we exit your property. Once we have exited your property and locked your doors your pets and property are then no longer our responsibility and any persons attempting to access your property will be free to do so if they are expected by you or they have a key to the your property, etc

(n) If we find evidence of drug abuse or evidence of illegal activities in your property while we are providing our service(s), we will report you to the police and notify you that your service has been cancelled. A refund will not be possible in this event.

(p) Once the provision of your booked and paid Home Security Visits have been completed, your home, property and possessions are no longer our responsibility.

(q) A minimum of 3 Home Security Visits need to be booked to qualify for our complimentary house clean included on the last day we are due in for your booked Home Security Visits. This includes vacuum cleaning, emptying bins/replacing bin bags, wiping down surfaces and cleaning floors. Although please note that we can only provide our complimentary house clean if there are adequate cleaning products, i.e, a vacuum cleaner, mop and bucket, bin bags, cleaning products, etc.


Pet Transporation -

(a) We, Animals 24/7 hold the following license - 

TYPE 2 VALID FOR ALL JOURNEYS (INCLUDING JOURNEYS OVER 8 HOURS) 

AUTHORISATION ISSUED BY: Welfare in Transport, Centre for International Trade, Hadrian House, Wavell Drive, Rosehill Industrial Estate, Carlisle CA1 2TB, on behalf of the competent authority.

RENEWAL VALID FROM: 08/03/2016 - DUE FOR RENEWAL (EXPIRES) ON: 07/03/2021

(b) To view a copy of our license please feel free to request.

(c) We don't require clients to register if using our Pet Transport services. However, by using the service you accept that you agree to all of our Pet Transportation terms and conditions including all other terms and conditions. 

(d) If extreme weather conditions (either hot or cold) are causing any animals that we are transportiong distress or could possibly cause them harm if the journey proceeds, then we will (depending on the circumstances) cancel the planned journey and arrange safe return of any animals to their owners. If animals are not distressed by the extreme weather conditions (either hot or cold), or will not be caused any harm if the journey proceeds, then we will use air conditioning and ventillators (where fitted and available) if temperatures are elevated to keep any animals on board cool, or use blankets and heaters if weather temperatures fall to keep any animals on board warm. 

(e) Should one of our vans break down with any animals on board, we will either (depending on the circumstances) cancel the planned journey and arrange safe return of any animals to their owners, or send for a backup van to resume the transportation of any animals

(f) In the event of an accident involving one of our vans with any animals on board, we will (depending on the circumstances) cancel the planned journey and arrange safe return of any animals to their owners, or send for a backup van to resume the transportation of any animals if they have not suffering from distress or injury

(g) Should any animals suffer distress or major injuries during an accident, we will seek emergency veterinary advise. If we feel they have sustained major or life threatening injuries, we will take them striaght to a veterinary clinic for emergency treatment. 

(h) At no times will be speed with any animals on board. It is our company policy to never exceed 60 MPH on a dual carriageway or motorway with any animals on board.

(i) Payment - (as a pet transportation client you don't have to register with us, but by using our service agree to the following terms and conditions below) -

If we have arranged to take payment from you (the client) at the time of delivering any animal(s) at the specified delivery address (your address), we will not release any animal(s) to you (the client) under any circumstances from our van until payment has been made in full by the method specified to you (the client) prior to making delivery of any animal(s).

We will let you visually check over any animal(s) that we are delivering before receiving payment, but won't release them until payment has been received in full.

Should payment not be made or the full amount not received, we will either hold any animal(s) on board of our van (if doing so won't cause the animal(s) any distress or discomfort) in a locked transit box until payment has been made in full or the full amount has been raised, or return any animal(s) back to the collection location (if doing so won't cause the animal(s) any distress or discomfort).

If you do refuse to pay then we will either release any animal(s) to you (the client) and forward an invoice for the unpaid amount, or if we decide to action returning any animal(s) back to their collection location, we will forward an invoice for the unpaid amount plus any additional transportation costs for returning any animals back to their collection location.

(j) Before transporting a dog we will perform a visual check before transporting any dogs to confirm the breed and that the dog is in good health before being transported. If we suspect that the dog is on the dangerous dog register or you cannot provide full information on its breed if we do have suspicions that it may be on the dangerous dog register, then we will terminate service and would be legally obligated to inform the police of our findings. If we feel the dog is in poor health, we may also have to terminate the service if we feel it would be putting the dog at harm or discomfort by transporting it. 


Health Information -

Written by Anja Sibbes, DVM, MRCVS.

(a) Please note that all information below is based on our own independent research and has been written by ourselves Animals 24/7 (Luke Simpson and/or Emma Burrdige (Dip RVN), or has been part written or validated by a veterinarian.

(b) Although our heath information has been validated by a veterinarian for accuracy, we always advise that you always consult a veterinary professional if you think your dogs have any of the problems listed on our health information pages.

(c) Heat Stroke -

During the summer the weather can obviously get too hot to walk dogs for longer periods of time (or at all depending on the time of day). Below you will find full details on Heat Stroke and what we have to do as a professional Pet Care Provider to avoid dogs contracting heat Stroke in our care.

Heat Stroke/Exhaustion is an extremely serious condition and can cause death to dogs if left untreated.

Your dogs welfare is very important to us while in our care - so cancelling or cutting short your dog walk considerably is something we will action if we feel the weather is too hot to be walking your dog(s), or walking your dog(s) during hot weather may cause serious harm to your dog(s) or cause heat stroke/exhaustion.

You understand that if we feel the weather is too hot to walk your dog(s) then we have the right to either cancel your required dog walk or cut them short considerably. You understand that if we either cancel or cut short walks due to the weather being too hot, then a refund will not be given nor will we be able to carry over any cancelled walks or cut durations over to another time.

If in any circumstance a dog in our care does get heat stroke/exhaustion, then we will seek veterinary advice/treatment straight away.

We will not be held responsible if your dog(s) get heat stroke/exhaustion while in our care. Nor will we be held responsible if heat stroke/exhaustion causes a fatality to your dog(s).

(d) We know you are probably aware that heat stroke is a serious condition that can cause dogs to die if left untreated - but just in case you are not aware of the risks of heat stroke to your dog(s), we have had a veterinary surgeon write up a bit of useful information about heat stroke on our behalf for you to read below -

"Our furry friends feel the heat even more than we do. Dogs and cats do not have the ability to sweat (except for very small amounts in between their toes), so they are much less efficient at cooling. The only ways that they have to cool themselves are; 1) To lay low in the shade for the heat of the day or 2) To pant/ drink cool fluids. You can picture that the surface area of their tongues is much smaller than that of their skin - maybe by 30-1. This means that they can be 30 times more sensitive to the heat! Also, the pavement is much closer to them as they walk and usually is in direct contact with their exposed paws. While paw pads are tough, the pavement can reach more than 65 C in the summer! The radiant heat and the direct contact can cause burns that can take weeks to heal and are very painful. In white, shorthaired dogs there is also a significant risk of sunburn. And animals can become very dehydrated. It’s recommended to keep walks to the early hours of the morning or late in the evening during the summer. If dogs get exercised during hot parts of the day there is a significant risk of Heatstroke.

Heatstroke - heatstroke is basically prolonged overheating; this can happen in as little as 20 minutes. Dogs and cats have a higher normal body temperature range than people. They are normally around 38.5 C. If they reach a temperature > 39.5 C, this is considered “hyperthermia” and is technically too hot (either from a fever or overheating). During heatstroke, dogs can easily reach 40.5 – 41 C or even higher! These temperatures can cause major, sometimes irreversible damage to the body. Systems that are most severely affected are the brain, the liver, the lungs and the blood clotting systems! Do not exercise in the heat with your pet, even if you feel ok, they may be much hotter than you are. Keep all walks to cooler parts of the day.

I strongly recommend following these guidelines for looking after your pet in the hot weather".

Written for Animals 24/7 on 01st August 2013 by Anja Sibbes, DVM, MRCVS - Veterinary Surgeon


All terms and conditions as seen above (including all other content from our website) is the work and property of Animals 24/7. All terms and conditions as seen above (including all other content from our website) is copyright protected - Copyright ©2008-2017 Animals 24/7.

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Client Reviews (hold mouse over the review you want to read, or use the navigation arrows)

  • Jane & Steve - 15/02/2017

    "We recently asked Luke to house and dog sit for us, including 2 nights stay-over. From the initial enquiry through to our return, we received a first-class service; tailored exactly to our needs. 
    The time and consideration put into setting up the service was excellent, as were the detailed updates we received whilst we were away. It was good to know Max was having the very best of care, Luke clearly loves animals. We were over the moon to find our house beautifully cleaned on our return, perk of the house sit! Regular routines; bins out, etc, were also carried out exactly as requested. 
    Great peace of mind to have someone so conscientious looking after the security of house and welfare of our boy. We cannot recommend this company highly enough…thanks so much.
    "

  • Paula Lees - 14/09/2016

    "Really pleased with the way Luke looked after our cats and house while we were on holiday. 
    He was really thorough taking our requirements and he carried them out to the letter. 
    We have never left the cats before and we weren't sure how they would be when we got back, but they were totally chilled and groomed to perfection!
    We will certainly use Animals 24/7 if we go away again."

  • Amanda & Nigel - 21/07/2016

    "We can absolutely 100% recommend Luke and Animals 24/7. He looked after our two cats, fish, house and garden as well as, if not better than, we do! The cats were well cared for and we appreciated the updates as it was the first time we'd left them. The hanging baskets were immaculate despite a heatwave to match the weather we paid to visit! So pleased with the service, will definitely use again. Thank you, Luke!"

  • Vonnie & Jon - 14/07/2016

    "First-Class! Luke came in to look after our Norfolk Terrier on 8/9 July 2016 during a very difficult time for all. From the initial visit right through to the care his planning was meticulous and went far beyond our expectation. His genuine concern, empathy and the regular text/email updates really did put our fretting at ease. Every thing from house security to throwing ball was covered, we can't thank him enough. Animals 24/7 are SUPERSTARS!"

  • Alex & Cathy Martin - 14/06/2016

    "Luke visited our cat Lilly for a week while we were on holiday. He was completely professional, friendly and very thorough. We both felt confident that our cat was in good hands. The regular updates when we were away were also very reassuring. We would have no hesitation in recommending this service to other pet owners."

  • Mrs Thornton - 04/06/2016

    "Have used the service for a few times now. We are very pleased with the care and attention our cats have received and will be using them again and would recommend."

  • Nikki Fox - 02/06/2016

    "It's the first time I have used a pet sitting service and I was a bit nervous. I need not have been, the service was very professional and put me at ease. The home visit was very thorough and Luke took time to get to know my cats. On my return everything was clean and tidy but most importantly my cats were very happy and content. Will use animals 24/7 again for sure."

  • Annemarie Simmons - 31/05/2016

    "We used animals 24/7 for a week for our indoor cat Smudge, and couldn't be more happy with Emma and Luke's service. From start to finish they provided excellent service, constantly ensured that smudge was happy and had lots of playtime and interaction. They sent regular updates and nothing was too much trouble for them. Superb service and will definitely be using again!"

  • Mr & Mrs Starmer - 31/03/2016

    "Fantastic service! This is the first time we've used a professional pet feeding service and will now be using Animals 24/7 every time we go away. So much better than putting on neighbours which I've never been comfortable doing and much much better than using than a catery as our cat would absolutely hate that. We came home from holiday to a detailed report on how our cat had been while we were away and the keys were returned promptly. Very professional and caring service… thank you!"

  • Mrs Cameron - 28/03/2016

    "Really appreciate - not only the professional and caring way my cats are treated - but the way their 'idiosyncrasies' are accepted as well! Also having the house sitting arrangements - of closing curtains, lights etc is an added bonus."

  • Fraser Macpherson - 22/03/2016

    "The fact that the claw clipping service is performed as a "housecall" by a professional (veterinary nurse) in a very caring and competent manner is very comforting and reassuring. We would not hesitate in recommending Emma to other pet owners."

  • Kay Haddon - 05/01/2016

    "Can't thank Animals 24/7 enough. Have been away for a week & used their services (Luke) for the first time. From their initial visit to meet the cats & us , to arriving home I was happy . The daily emails updating me certainly reassured me that all was going well. I have two cats one loves fuss & people. The other quite unsocial who behaved as we expected but know that Luke did his best to encourage her out & check on her.
    The added security checks, putting out of bin, feeding the birds & even watering my plants are amazing. Would certainly recommend to others & give them an A+++++ rating. Thank you"

  • Emma Emery - 23/12/2015

    "I recently went away for 11 nights.  This is the longest I have ever left my cat & was very worried however there was no need to worry.  Luke kept me updated everyday (even when I had to change email address due to problems logging in ).  I was then delayed by 25 hours but Luke still managed to fit in visits.  This is a super service!  I wouldn't dream of having anyone else look after my cat.  Thanks Luke your service is A*."

  • Charlotte Cole - 20/08/2015

    "Animals 24/7 did a fantastic job looking after our 2 bunnies whilst we were on holiday for 2 weeks, as well taking care of our fish, garden and house. The daily text updates from Luke really reassured us that our bunnies were fine and happy. Animals 24/7 provide a superb service and Luke and Emma are absolutely brilliant at what they do. I would definitely use their service again."

  • Rob Price - 10/08/2015

    "I am very impressed with the overall service that Animals 24/7 have provided me. I left it too late to find a cattery for a holiday, and stumbled on Animals 24/7 when looking for an alternative. What a great find that turned out to be. During the time I was away I was kept fully informed of not only the health and happiness of the cat, but the security of the house. It was so reassuring knowing that the cat was happy in familiar surroundings, and also that the house was safe and secure. Start to finish it was a great service, at what I thought was a very reasonable cost. I'll certainly be booking Animals 24/7 over the cattery next time."

  • Anja Sibbes, DVM, MRCVS (veterinary surgeon) - Earls Barton - 05/08/2015

    "Animals 24/7 have always looked after our cats really well, they spent time with them and made sure they were happy. This is even more important now that we have only one elderly cat left, who unfortunately suffers with heart disease. You know you can trust them, and you have the piece of mind that if he became unwell they would sort out the proper care, no question. I would not trust anyone else. Very highly recommended. Anja Sibbes, DVM, MRCVS (veterinary surgeon)."

  • Kelly Dunsford from Finedon - 04/08/2015

    "Animals 24/7 is a fantastic service and very professional we asked them to look after our cat for the weekend while we went away, we couldn't of asked for better service they visited everyday Feed her changed the litter tray and changed her drinking water we also got daily updates about how the visits went and how our cat was which really put us at ease. We had also forgotten to take out our recycling before going away and Animals 24/7 even took that out for us which we really appreciated ?? Before we went away they visited us and went through everything they needed to know about our cat and to meet her. I will definitely be using Animals 24/7 again. Thanks Kelly."

  • Rebecca, Glenda and Martin Profit from Kettering - 16/07/2015

    'We have never left our dogs with anyone but family which meant when we had a family wedding coming up we were worried. Emma came over for a couple of trials and she was and is wonderful with the boys. They are happy and settled and calm when we come back. Emma updates us by text every couple of hours, and our minds are put at rest completely. Without her we could not have gone as a family to my son's wedding or the events that preceded it. We trust Emma completely with 2 of our family members, and they are happy when she comes around, and always sorry to see her go, she has a genuine love of dogs which comes through and we shall continue to use her when we need to go somewhere they can't. Thank you.'

  • Liz Leaberry from Finedon - 10/06/2015

    "Thank you so much for the brilliant job you did looking after our little colony. I know its not easy looking after 10 cats shut in for a weekend. But you were so caring for them, and efficient in completing the jobs like cleaning the litter trays and keeping the feeding dishes spotless!"

  • Kendra Holder from Wellingborough - 07/06/2015

    "Excellent service by Luke - he was determined to win over my cats! House was left tidy for when I returned and I went away on holiday knowing that my two cats would be well looked after. Thanks for a top notch service and will definitely use for my next holiday."

  • Lucie Phoenix from Wollaston - 11/05/2015

    "Excellent service received from Luke. From beginning to end he expressed genuine interest in our cats and cared for them in such a way that they were looking for him when we returned home and not us !"

  • Judi Spanner from Wollaston - 04/05/2015

    "This is the second time I have used Emma and Luke and for the second time they've provided an excellent service. They always do "that little bit more". My dog was a little anxious, so they put on the radio and took him out for extra walks. Things like that just show how much they care about animals. I would highly recommend 24/7. Thank you guys x."

  • Emma & Gary from Wellingborough - 09/04/2015

    "Luke provided an excellent service to look after our cat while we were away. She seemed very happy and Luke provided me with in depth up dates. I would highly recommend! Thanks Luke for a great service."

  • Lucy Pomroy from Earls Barton - 22/02/2015

    "We recently started using Animals 24/7 to look after our two cats when we go away. From the outset, Luke has been prompt in responding to our enquiries, very thorough in getting to know our pets' needs and has provided excellent care for them when we have been away. Luke has even contacted us with updates and has left comprehensive reports for us upon our return. Most importantly, our two cats are clearly very happy to remain in our home and to see Luke when we are away - I wouldn't hesitate to recommend Animals 24/7 to anyone!"

  • Anne Wilson from Wollaston - 23/10/2014

    "Luke looked after my cat Cara for me for a few days in September. I was delighted with the service - he took a great deal of trouble to learn about her little eccentricities and I came home to a happy cat! Thank you, Luke."

  • Mr & Mrs Boycott from Wollaston - 02/10/2014

    "Animals 24/7 are fabulous! We have had them a few times now for our two cats when we went away on holiday and the cats seemed very happy once we returned. The bowls are are cleaned out, their pot is always left cleaned and tidy and I know the cats love the fuss that Luke gives to them. Thanks Luke for everything."

  • Colin Bridges from Bozeat - 03/09/2014

     "Animals 24/7 provide a fantastic service, on our return everything is fantastic food is out dishes are all clean and our cats look happy and content, it is very obvious Luke & Emma spend time with our cats as the comments left in there report could not made otherwise, they are part of our cats lives. One of our cats requires medication and this has been no trouble to them, in fact I'm sure they are extending there day to make sure she gets her tablets at the correct time."
  • Klaartje Van Der Schaaf (MRCVS) from Irthlingborough - 27/08/2014

    "We used animals 24/7 during our holiday to look after our 2 cats and rabbit. Being a vet myself I am very picky about who looks after my animals, but from the word go Luke has been fantastic: prompt replies to enquiries, an extensive intake visit to discuss our wishes and the animal's needs, professional handling of the contract and so on and so on! A lovely update whilst we were away, which was much appreciated! Upon return we found our apartment to be tidier than when we left it, the animals content and extensive notes on how they had been. I haven't worried for a minute whilst away and cannot recommend Animals 24/7 highly enough!"

  • Veronica Close from Wellingborough - 11/07/2014

    "I used Luke and Emma's pet service for the first time for 3 weeks in June. I was very pleased with the service they gave. So much better than taking Millie to the cattery which really stressed her. Millie can be nervous but Luke won her over. Luke followed all instructions for Millie. The garden and greenhouse were looked after and I have no complaints. I will certainly use 24/7 again and recommend them, Luke and Emma provide a first class service, they also gave me updates by email which was very reassuring.Thank you. Veronica and Millie."

  • Jason & Ann Fairall from Raunds - 29/05/2014

    "Luke and Emma have looked after our small tribe of 5 cats three times since we found out about their service. It provided us with a way of having our cats looked after without the potential stress of getting all or our cats in to a car to deliver them to a cattery, and with the added bonus of someone checking on your home while we were away. An excellent service at a competitive price supplied by people passionate about their work, what more can you ask for. Jason and Ann from Raunds.".

  • Kat Baker from Little Harrowden - 26/05/2014

    "We used Emma and Luke for the first time to look after our dog, Barney, while we were away attending our daughters wedding. We did not want to leave him in kennels as this would be too stressful. They were very professional and very caring with him. When Emma came to do our initial visit, Barney was happy to be with her, which made us feel comfortable about leaving him in their care. They were able to administer insulin and feed him at the times required and take him out. They also closed curtains and put on lights. We would definitely recommend them and would use their services again. Thankyou Emma and Luke."

  • Maria Mayo from Raunds - 14/05/2014

    "We have been using Luke and Emma to care for our cats when we go away for the last couple of years, and are extremely happy with the service. The cats are always very happy and well fed when we return, and as well as food and water they get played with and fussed over, which makes me so much more relaxed to leave them. I know that if there was any problem with the cats it would be well taken care of. The additional things such as turning lights on and off and opening and shutting curtains give peace of mind that the house is secure. I always look forward to my text updates from Luke, letting me know how everything is going and that the cats are happy. Overall I highly recommend using animals 24/7 to anyone wanting a trustworthy and caring service for their animals".

  • Jacqui Disalvo (RVN) from Rushden - 12/05/2014

    "We recently used Animals 24/7 for the first time and would recommend Luke and Emma 100% for the service they provide. My 15 year old cat Zee is diabetic and insulin dependant, I did not want him to be stressed whilst I was on holiday so this was a perfect alternative to using a cattery. It meant Zee could stay at home and Luke and Emma came in twice a day to feed him his special dietary food and adminster his insulin by injection, aswell as giving him his metacam for arthritis.
    Every evening I got a text update which was so nice and reassuring to know Zee was absolutley fine and in great hands.
    The extra services provided if wanted such as security checks on doors and windows on my property, rubbish bins being placed out for collection and brought back in again, plants being watered as well as coming home to find my house being hoovered was brilliant! It gave extra peace of mind whilst we were away. I would definately use Animals 24/7 again and very highly recommend them. Thank you Jacqui, Olivia and Zee."

  • G.M. Thompson from Great Doddington - March 2014

    "I have had Animals 24/7 to walk my dog for 3 years, and can't recommend them highly enough. I find them very professional, friendly, considerate and a pleasure to deal with".

  • Jason Thornburgh from Irthlingborough, Northants - March 2014

    "Luke was always willing to help, i have used 24/7 services a lot and I would have absolutely no hesitation in recommending this service, nothing is to much , always willing to that little bit extra if they can, always an excellent service and would use them again. Jason , irthlingborough".

  • Les Poulter from Rushden, Northants - March 2014

    "Taking something on recommendation is far better than a number out of the phone book. I can say asking Animals 24/7 after recommendation from a friend, was well worth it after the experience i had with a previous dog walker. Animals 24/7 are prompt and caring for your dogs. Spending time with them, keeping an eye out for any problems they could have like limping, etc. Also changing their water to keep it fresh during the day. For your home security, turning on lights if you require if you are arriving home after dark. So i can highly recommend Animals 24/7"

  • Nikola Lawson from Wellingborough - March 2014

    "We are so pleased we have found animals 24/7.. Luke has been visiting us to keep our english and Irish setters company since last August. The visits are tailored to exactly what you require, and he texts us afterwards to let us know how they are. Luke is very professional and caring and I would recommend him and animals 24/7 100%".

  • Will Morris from Bozeat, Northants - March 2014

    "I am very impressed by the excellent service that Luke provides to my golden retriever Artu. We receive an update after each visit and Luke also lets us know if all is ok with our house. He is extremely professional, caring and trustworthy. When needed he is also very flexible at short notice. My dog adores him!"

  • Neil Gold from Irthlingboough, Northants - August 2013

    "Fantastic service. We were very impressed with the communication after each visit the care taken over our cats and property ( even putting bins out) very friendly staff an very attentive to our pets and their needs and routines. We would definitely use them again and would highly recommend as much less stress then a cattery etc. Thanks neil, Sam Marmite an Strawberry".

  • John & Penny Brown from Wollaston, Northants - August 2013

    "We left our grumpy cat Henrietta in Lukes tender care for a week. Everything we agreed was carried out to the letter. In addition, he even watered the tomato plants and topped up the fish feed. When we got home, we found he'd vacuumed the hall! We think that was all very thoughtful. With this amount of peace of mind - how can you help but feel more relaxed while you are away from home? Definitely recommend and will definitely re-use".

  • Jayne & Mark Davis from Raunds, Northants - August 2013

    "We have been using Luke & Emma (Animals 24/7) for about 3 and a half years, 3 x weekly for dog walking. This service is a godsend, as we can go off to work knowing he will not be shut in all day - am sure he goes crazy when he hears Luke come in! Luke is extremely professional, loves our dog and will do anything to help you out - e.g. changing days at short notice or doing extra days - even at weekends. I recommend Luke to anyone & everyone that has a pet they need caring for!" : )

  • Niki & Andy Farr from Irchester, Northants - August 2013

    "We have just used Luke & Emma for the first time to look after our animals (4 chinchillas, 1 guinea pig, 2 rabbits, 2 gerbils, and 2 tanks of fish). Emma was very thorough on our consultation for our requirements, and all animals were fed and cleaned out as promised, as we would do ourselves. Plants were watered as well and the rubbish bin was put out for collection. Luke send the text updates as promised, we definitely recommend this company for all animal needs, very good value for money for the amount of animals they took care of for us Niki and Andy."

  • Donn & Lori Kaczmarek from Higham Ferrers - August 2013

    "It was so nice to know that our dogs were in such great care. Luke and Emma made our time away stress free. And my dogs enjoyed the fact they got to stay at home rather then a kennel. So glad we found their service".

  • Mandy Nicholson from Bozeat, Northants - July 2013

    "Luke and Emma cared for our 2 rabbits and tomato plants for a 4 day period. We were reassured that they would be in safe hands when we met Emma for the consultation meeting. It was also reassuring that she is a registered vet nurse and gave them that extra bit of attention in certain areas! The txt updates at the agreed times was also appreciated. Although it was a cost we could have done without, compared to other services it was value for money, especially as we had the experience of a vet nurse to hand. We will certainly use again if the need arises & an additional thank you for ensuring that we had a garden to come back to as the weather was so hot and dry while we were away".

  • Jack & Erica Gault from Stanwick, Northants - July 2013

    "Very satisfied with the service cats were well looked after would recommend 24 / 7 to friends".

  • Colin Finch from Wellingborough - April 2013

    "Excellent service, cats were taken care of in exactly the way that they trained me to do. When I arrived back they barely opened an eyelid so they must have been happy. Happy to recommend, Best regards. Colin".

  • Marie-Lousie Smith from Higham Ferrers, Northants - April 2013

    "I am completely satisfied with the service that Animals 24/7 provided while I was away. They covered all aspects of my cats care requirements during the initial consultation. All of these are carried out and when I got back I was happy that Marco had been looked after with the caring attention that I gave him. Luke kept me up-to-date with regular texts which help to put my mind at rest during the holiday. I would highly recommend them to anyone who needs their pets looking after while they're away".

  • Anja Sibbes (MRCVS) from Earls Barton, Northants - April 2013

    "They looked after our cats really well, and they spend the time with them and make sure they're happy. You know you can trust them, and you have the piece if mind that if one of the cats was unwell they would sort out the proper care, no question. Highly recommended".

  • Miss Ellen Siedlecki (MRCVS) from Wellingborough - April 2013

    "Fantastic value for the fee! I am a vet and have three dogs: 2 Russels and a Standard Poodle. They love their walkies and cuddles with A24/7. I have complete trust in Animals 24/7 to come on time, attend kindly to each pet and administer any medications. The dogs are relaxed and happy when I return. No hesitation to recommend. E. S. , MRCVS".

  • Miss Miet Van Dijck (MRCVS) from Wollaston, Northants - April 2013

    "Emma and Luke from Animal 24/7 have been looking after my 2 cats for quite a few years now when I go away. They always get plenty of attention and cuddles and they always look well, happy and settled when I get home. I know they look after them and care for them as if they were their own pets! I always get plenty of updates from them about how they are as I sometimes worry a bit. I have complete faith and trust in Animal 24/7 looking after my 2 very special cats and wouldn't hesitate to recommend them to other pet owners".

  • Mr & Mrs Whiteman from Kettering - April 2013

    "We were taking a week away and we have 4 pedigree cats 2 of which we got recently and were a little worried about leaving them with someone new. Once we met Luke it eased our worries and he took a great attention to detail on the feeding preferences, where everything was kept etc. He sent us regular text messages so we knew all was ok, he also went into detail as to how the cats were which put us at ease and enabled us to enjoy our holiday. When we arrived back we saw he had even done some vacuuming and groomed one of the cats which was a very nice touch. We totally recommend using this service and we won't hesitate to use it again, Thank you Luke and Emma".

  • Carrie & Roger Seton from Wellingborough, Northants - March 2013

    "Having used Animals 24/7 in April 2012 for 1 week we knew the high standard to expect. Away for 1 month Feb/Mar 2013 we were provided with text updates for our peace of mind. On our return it was clear from their behaviour that our animals had received the high standard of care and love whilst we were away. We would recommend Animals 24/7 to anyone. We will certainly be using them again".

  • Mr & Mrs Jennings from Rushden, Northants - March 2013

    "Animals 24/7 have looked after our cats over the past five years and continue to do so. Luke is passionate about animals which is demonstrated in the dedication he shows when caring for our cats whilst we are away. We also have the added bonus of knowing our house is secure with the daily visits from Animals 24/7!"

  • Martin and Barbara Riley from Earls Barton, Northants - March 2013

    "Luke and Emma walked our border terriers Maeve and Lola for many years, with dedication and such kindness.
    They were always there when needed and sometimes at short notice.
    Our girls are sadly no longer with us but we have wonderful memories of them. Luke very kindly sent us some lovely pictures which he had taken on their walks which we treasure". "Thank you both".

  • Mrs. Robertson from Earls Barton, Northants - Feb 2013

    "I used Animals 24/7 for dog walking and was very happy with the service. My dog Freddie wasn't the easiest to walk, but Luke at Animals 24/7 always managed him. Luke was always courteous and always managed to fit walks in for me or change them when required".

  • Mrs. Helen Read from Irchester, Northants - Feb 2013

    "24/7 have helped us when we have gone away looking after our elderly guinea pigs and rabbit. They have also looked after our young dog. We have always been very pleased with the care and feedback that they have received and would not hesitate to use them again when we need to. Many thanks"!

  • Miss Jeanette White from Irthlingborough, Northants - Feb 2012

    "I have used Animals 24/7 for a number of years and have been very pleased with the service provided.  Luke has a great relationship with my dog who absolutely loves him!  I have always found that my requests have been dealt with promptly and Luke has always fitted in any extra walks even at very short notice from me.  When my old dog got very ill Luke would always make sure she was comfortable, on his visits to walk my other dog, and this gave me real piece of mind when I was at work as I knew Luke would contact me straight away with any concerns.  I would happily recommend Animals 24/7 to anyone else".

  • Mr & Mrs Durrant from Wellingborough, Northants - January 2012

    "We have found the service provided by Animals 24 -7 to be excellent. Luke provides a professional but caring approach to the welfare of both of our dogs. He keeps in touch with texts and emails and always replies promptly if we have any queries or concerns. He has been flexible in the service he has provided to us when we recently acquired a puppy. He is trustworthy and we have no qualms leaving our dogs in his care for twice weekly walks. We only wished we had found this service earlier!John and Dawn Durrant"

  • Elizabeth Grey from Scotland - August 2011

    "An outstanding service provided by Luke. He travelled to South Wales to pick up a 12 week old pup for us and delivered her to Carlisle where we met him. He was totally professional throughout the whole process from initial contact to several follow up calls after we got home. Our pup was transported by herself in a clean spacious cage and he made several stops for her comfort and reassurance. Never having met him we were of course a bit anxious about the whole process but I cannot stress enough how totally trustworthy and dependable he was and would strongly recommend this service for anyone in a similiar situation in needing their pet transported.An excellent price, excellent service, excellent transporting facilities but moreover a genuinely caring and dedicated individual".

  • Mrs. Liz Murthar from Raunds, Northants - June 2011

    "Used Animals 24/7 to feed our 3 cats whilst we were away for a week in June 2011. As soon as i met Emma i felt reassured that Animals 24/7 would do a good job, she really seemed to care about the animals and understand my concerns about making sure that were taken care of properly, i may have came across like a overly fussy mother but they are my babies and trusting them to someone is a big thing to me. I have used other service in the past and been left wondering if they were actually going to turn up at all, but with Animals 24/7 i felt totally confident to enjoy my holiday knowing my babies were in safe hands :) We will definitely be using their services again" :)

  • Mrs. Cooper from Wellingborough, Northants - February 2011

    "This service really suits us and our dogs! We use the dog walking service for when we're on holiday, and also for those rare days when we're both at work during dog walking times. This means a last minute request normally and Animals 24/7 really try to accommodate us. Top class".

  • Mrs. Nicola Hill from Earls Barton, Northants - February 2011

    "Animals 24/7 looked after our cat Charlie for a week while we were on holiday last year. Charlie has a heart condition and so we wanted to keep him in his usual environment. Animals 24/7 came in twice daily and spent time with Charlie, fed him and ensured good hygiene by washing feeding bowls and changing the litter tray regularly. This was the first time we used such a service and so wasn't sure what to expect, but they went above and beyond what we expected, even putting the bins out for us and hoovering at the end of the week. The cost was very reasonable, knowing that Charlie was well looked after in an environment that wouldn't exacerbate his heart condition. They carried out a home visit prior to the holiday and asked lots of questions about Charlie's needs, which made us feel confident that Charlie would get the best care, which he did. We'd recommend Animals 24/7 to anyone who needed such a service. We will definately use them again".

  • Mr. Simon Cooper from Wellingborough, Northants - February 2011

    "Always great service even at extremely short notice, 24/7 is quite an apt name.I have 1 dog who is extremely nervous of anything new....not a problem with these guys, all is taken care of.I genuinely count these guys as part of my day to day life now and know I can leave my animals all day if necessary without worry! Now if only they could find walks somewhere less smelly???? ;c)9.5/10 keep it up 24/7".

  • Mrs. Naomi Davies from Earls Barton, Northants - November 2010

    "Animals 24/7 have always offered us a friendly, reliable and very flexible service which has been invaluable given our constantly changing requirements for walks for our dog"!

  • Miss Michelle Chalke from Rushden, Northants - October 2010

    "Animals 24/7 provide an excellent service and both my dogs look forward to being taken for a walk by them. They have also been excellent and fitted in extra visits when required. Its the extra little things they do that makes their service extra special. For example clearing up when my dogs have accidents and sending me texts or phoning me if I request it if I have to leave them when they are a little under the weather, to reassure me they are ok".

  • Ms Juliet Pollard from Abington, Northampton - October 2010

    "I am very happy with the friendly and flexible service provided by Animals 24/7. They have a very caring attitude towards my dogs, each of whom have their own needs and personalities, and I know they are always well cared for".

  • Mrs Pooley from Wellingborough, Northants - October 2010

    "Animals 24/7 have always done a fantastic job in looking after our two cats. Its very reassuring to know that they are in safe hands when we are away and that someone is keeping an eye on our house. Animals 24/7 are really easy to get on with, so if there are any problems when you are away, you know they will do their best to resolve them. When we come back home our cats are no longer anxious because we have been away. In fact sometimes I think they have also enjoyed the break away from us & our 11 month old daughter"!

  • Mr Hogan from Rushden, Northants - October 2010

    "Extremely trustworthy and friendly service. Animals 24/7 removed all worry about how Freddie our Miniature Schnauzer would cope with us both being out at work. We even still had them walk him when we were at home as Freddie looked forward to them so much. I cannot recommend Animals 24/7 enough, you will not be disappointed with their services"!

  • Graeme Hall "The Dogfather" - August 2010

    "I've used Animals 24/7's services now on a few occasions and they always do a great job. Their attention to detail and knowledge of animal care mean that while I'm away I never have to worry about my dogs because I know they're in good hands. The reports they leave are informative and useful too (It's always good to know that your dogs were well behaved while you were away!). I have nohesitation to recommend them to my dog training and behaviour clients. It's
    a pleasure to work with people who have such a professional approach to animal care."

  • Mrs. Ellie Doak from Wellingborough, Northants - July 2010

    "Jack is absolutely fine and we can tell that he was very well 
    looked after. We were also exceedingly impressed that you had hoovered the house -  it looked great! We won't be going away again until next Summer but rest assured we will be making a booking as soon as we have set the dates as we are very happy for you to take care of Jack again".

  • Mrs. Tracey Cooper from Wellingborough, Northants - July 2010

    "We are thrilled with your service.  It was great to go away knowing the animals were properly cared for in their own home and your service was a massive part of that.  Thank you. We're now planning our next trips on the same basis and hope you have room for us when the time comes. I think Holly and Jack missed you yesterday and today; whining at the front door rather than the stair gate.  What turncoats! :o)".

  • Mrs. Helen Stead from Rushden, Northants - July 2010

    "I have recently adopted 2 cats, and had considered placing them in a cattery for our weeks holiday, however with having to have days either side because of our
    flight times, the total cost became quite expensive.  Then I found out about Animals 24/7.  After a couple of emails, one of the guys came to my house to meet the cats and let me interrogate him!  Letting someone into your house when your away is a big decision, but immediately I knew there was nothing to worry about. My cats were looked after fantastically, in fact I'm not sure they noticed I was away.  The house was looked after as well, curtains were opened and closed and lights were
    switched on and off.  The most amazing thing was that they hoovered!  5 Star service.  All for much less than the cattery would have cost.  I recommenced them completely and will be booking them whenever I'm away from now on".

  • Miss. Emily Westwood, Grange Park, Northampton - July 2010

    “I have 4 house bunnies, from various rescue backgrounds and they are incredibly precious to me (and suitably spoilt!). They’re used to a routine with plenty of fresh vegetables, freedom and play, so when my mum was unable to come and look after them whilst we were on holiday this year I was worried about what to do. I couldn’t put them in a kennels, as they don’t live in cages and would be very unhappy if forced to do so. So, I looked on the internet and came across Animals 24/7. It turns out I needn’t have worried. Animals 24/7 came to the rescue and I was very impressed! Their home visit consultation was thorough and allowed me to meet one of the people who would be looking after my buns. Her knowledge, understanding and friendliness put my mind at ease and I was happy to leave my ‘kids’ in the care of Animals 24/7 for the week. I didn’t worry about them once whilst away, as I had discussed everything in advance and knew that Animals 24/7 would call me straight away if there were any problems. I chose for them to come to my house twice per day, and gave them instructions that I wanted them to follow, which they did. They even watered my plants for me whilst I was away and popped my key back through the letterbox at my request after I had returned! If you want a service that is cheap as chips, choose another company to look after your pets. However, if it’s friendly, helpful, professional individuals that you are after, who will look after your animals and home whilst you’re away and provide a service that is worth every penny, choose Animals 24/7. I’ll be using them again.”

  • Mrs. Karen Sant from Welford, Northamptonshire - 2010

    "My parents always used to ‘house sit’ when we went on holiday, and looked after my lovely 15 year old cat Zebu. Unfortunately, they were unable to do it this year, so I had to find somebody to feed my cat.  Zebu is also on a daily tablet for his kidney failure, so I needed somebody caring and reliable.  I was lucky enough to find Animals 24/7, who although based over 40 miles away from my house, confirmed they would be happy to visit Zebu on a daily basis. I met up with Animals 24/7 before my holiday to go through the requirements, and it was obvious that their main concern was my cat, and his welfare and happiness.  I instantly felt comfortable and relaxed knowing that Zebu was going to be cared for during our 11 day holiday. I was very anxious as he’d never been left before, and therefore, received text messages from Animals 24/7 with an update, which put my mind at rest and allowed me to enjoy my holiday. Towards the end of our holidays, Animals 24/7 had a problem with our door lock and were unable to get in the house – but way beyond the call of duty; they obtained ladders from a neighbour to allow them access through the patio door.  Without their determination and willingness, my cat would not have been fed! When we came back, Zebu and the house were in great condition.  There was also a fully typed report covering the assignment with Zebu which showed great professionalism. I am really grateful that Animals 24/7 were happy to undertake the long drive backwards and forwards every day to look after Zebu, which I think shows great dedication. We intend to go away again later in the year, and I will definitely be contacting Animals 24/7 again to look after my cat, and would not hesitate to recommend them to anyone".

  • Mrs Chris Wykes from Wellingborough, Northamptonshire - 2010

    "I have just returned from a very enjoyable ten day holiday in Greece, made more so because of the knowledge I had that Rosie (my little girl cat) was in safe hands. Prior to the holiday I was very concerned about leaving her as she is now 20 years old and I did not want to take her away from her home.  Due to Rosie’s age she stays indoors and is prone to incontinence so I did not feel that I was able to ask a neighbour or friend to look after her. I made enquiries at my Veterinary Surgery who gave me a card for Animals 24/7 – Animal Care Services.  From the moment I contacted them I received a friendly, caring and professional response that immediately put my mind at rest.  They arranged an initial meeting to discuss my requirements and to meet Rosie. At this meeting a schedule was drawn up for home visiting and I was impressed as to how professional they were but also their concern that Rosie would be looked after properly. On my return from holiday everything and more had been done for Rosie, the house was fresh and clean, no little accidents and Rosie seem very content. They had also gone to the trouble of trimming Rosie’s fur (she is a long haired cat) around her bottom as they were concerned it was becoming matted and dirty and could lead to infections. On their last visit they left me a report detailing everything that had been done and also giving me some good advice regarding Rosie’s diet etc.  They even took the precaution of keeping the key to the house in case my flight was delayed and they would be able to get back in to feed Rosie. I cannot recommend them enough and would be very happy to leave Rosie with them again".

  • Mrs L Macisaac from Earls Barton, Northamptonshire - 2009

    "I was pleased to be recommended to Animals 24/7 after being unable to walk my dogs myself for 6 months. My dogs were as happy as ever knowing caring and reliable people were giving them their regular walkies. I have and would recommend them to anyone and have booked my holiday dates with them".

  • Miss J Graham from Irthlingborough, Northamptonshire - 2009

    "Hello I just wanted to say a HUGE thank you for taking such fantastic care of my dogs. I will recommend you guys to everyone and anyone who mentions pet walking, dog sitting etc. If i ever need you again i will be sure to call you guys as i know my dogs are in safe hands and i can go out now without worrying. Once again thank you".

  • Mr & Mrs Crew from Wellingborough, Northamptonshire - 2009

    "We have been using Animals 24/7 for almost a year and have been very happy with all services provided. We have used this company for dog walking, house & pet sitting and also for pet taxis and have never experienced any problems. The service provided is reliable and punctual and we will continue to use Animals 24/7 in the future. I have also found the people from Animals 24/7 to be totally honest at all times. I would have no hesitation in recommending them to anyone who is looking for animal services".

  • Mr & Mrs Hogan from Higham Ferrers, Northamptonshire - 2009

    “As my job has been relocated to Milton Keynes I was worried how my dog would be cared for as I could no longer get home at lunchtimes. Animals 24/7 to the rescue. Not only do they provide an excellent dog walking service they also provide pet taxi (amongst many services) which I use when my dog has to be collected from the groomers. I am secure in the knowledge that my dog is walked on a regular basis and a record is always left as to where he has been during his walk. The guys at 24/7 are devoted to making pets happy and my dog is. He can't wait to see them”.

  • Mr P.O McEvoy from Wellingborough, Northamptonshire - 2008

    "Ten days before Christmas 2008 I became acutely ill with the flu/virus that was doing the rounds at that time. Among other things this meant I was unable to take my dog for his daily walk. With a disabled wife and no other family member available to help; what to do. Panic. No contact Animals 24/7. I obtained their details from their web site. Rang them before midday and by the afternoon Animals 24/7 were taking my dog for his daily walk every day from then on, until such time I felt up to resuming the walks myself. Animals 24/7 took my dog for his daily walks, including Christmas day and Boxing day. The service provided by Animals 24/7 was excellent. It was provided by friendly courteous people who cared for and understood animals. Walking times were arranged to our mutual convenience. My dog looked forward to the Animal 24/7 people arriving and always returned from his walk happy and contented. Animals 24/7 were a life saver in a time of need. I would recommend them to anyone and I look forward to using them again in the future".

  • Mr. D Hares from Wellingborough, Northants - 2008

    "Absolutely great service. The initial visit was good and gave me confidence that my pets would be well looked after. Everything that was asked for was done. It was great to have my pets looked after in their own home. Animals 24/7 were so good that my pets didn't even miss me. Clearly these are people who love animals and want to provide the best possible service. I would recommend Animals 24/7 to anyone and look forward to using them again".

  • Mrs. Toni Gent from Rushden, Northamptonshire - 2008

    "I have been an ongoing customer for some time now with Animals 24/7. They have been walking and feeding my cocker spaniel dog and providing copious amounts of fuss (and feeding) my cat. I have to work away from home, often at short notice several times a month. I always hate to leave my pets, especially the dog as she can be quite neurotic in nature. I am always relieved when I get home, and Animals 24/7 have been as she is settled and happy. They also provide me with feedback from each visit which also gives me great peace of mind. You can’t choose a better service and I would be happy to recommend Animals 24/7 to everyone who cares about their pets well being".

  • Mr. D Everson from Rushden, Northamptonshire - 2008

    "Animals 24/7 have been taking my dog a Boxer for walks three times a week. Marcus the Boxer looks forward for his walks and enjoys them".

  • Mrs. D Lovell from Irchester, Northamptonshire - 2008

    "Since finding Animals 24/7, I now go out for the day knowing my dog is being walked by professional, reliable and above all else, caring people. Many Thanks".

  • Audrey J from Rushden, Northants - 2008

    "We were very pleased with the efficient and friendly service offered by Animals 24/7. They recently cared for our three cats, they visited us for a consultation, during which we discussed the individual needs of our cats and a daily home visit was arranged. It gave us great peace of mind knowing that our cats were being cared for in their own home by such devoted animal lovers."

  • K. Crew from Wellingborough, Northants - 2008

    "I contacted Animals 24/7 because I had injured my knee and needed to use the pet taxi service to get two dogs to the vet for neutering. They arrived promptly the next morning, asked all relevant questions and took the dogs to the vet and collected them for us the same afternoon. They reported the vets comments back to us and delivered the after surgery care instructions. Communication is excellent and we received a confirmation Email the night before, which confirmed everything and gave a clear indication of prices so we knew exactly what was happening and how much it would cost." "The dogs love the guy's from Animals 24/7 and we are now using them for dog walking too. We are very glad to have found a friendly and reliable service like this in our area."

  • V. Jane from Wymington, Bedfordshire - 2008

    "Really pleased to have found someone that we can rely on to look after our puppy whilst we are out."