If we hold your key on file and you have lost it and need letting back into your house, we can help. Please see the charge below (T&C's apply).
Important: If you need to use our key assistance service because you have locked yourself out of your home or lost your key, then there will be a charge of £10.00 to let you back in to your home using the key that we hold on file. We cannot guarantee availability to let you back into your home if for example we are out of our office, or you have called outside of our normal working hours of Monday to Friday - 9.00 am to 5.30 pm, or we are unavailable for other reasons. If collection of your spare key is arranged from our business address, then we will only hand over your key to you (the registered client) and/or your spouse/partner if they are also registered as a client. We are unable to hand over your key to any other persons acting on your behalf or requesting your key.