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Home Page Terms & Conditions General General Please note that even though our name states 24/7. This does not mean we offer our services or can be contacted 24/7. We can offer our services during the day, evening or night if you have made a booking with us during normal opening hours which are 9.00 am to 5.00 pm Monday to Friday. All services are subject to availability and location. (a) Before we can provide you and/or your pet(s) with any of our services we need to provide a Service Consultation. Our Service Consultation is usually arranged 7 days prior to you needing our services to start and during this time we will take detailed notes on the service(s) required, go through our customer contact forms with you, take payment in full and finally take a spare key. We will also take this time to answer any questions about our company. (b) We will do our very best to provide you with our services when it has snowed, but there may be instances when we are unable to get to your pet(s) due to the weather conditions. Because the weather is out of our control and it may be likely that during the winter months when/if it snows, we may not be able to get to your pet(s) depending on your location and the condition of the roads. In this case you understand that we are not liable to make a refund or credit/carry forward any paid amounts if we have tried our best to get to your pet(s) during bad weather and that if we are unable to get to your pet(s) we will not be held responsible for you pet(s) being left or unattended if we are unable to get because of the weather conditions. (c) 1 Your spare key(s) will be held for as long as you require our service(s) and will be returned to you as stated during our Service Consultation. 2 If for any reason key return wasn't covered during our Service Consultation, we will hold onto your spare key(s) until you request their return. 3 If you require your spare key(s) to be returned in a hurry then we will post your spare key(s) back to you straight away (postage costs will apply and a bill will be sent for this amount). 4 If you don't specify key return after 3 months from the last date of using our services we will contact you to ask if you require your spare key(s) returning. If for any reason we cannot get hold of you via email, letter  or phone we will hold your spare key(s) for a further 3 months (6 months in total) but if we don't hear anything after the additional 3 months is over we will have your spare key(s) destroyed. 5 Your spare key(s) will be unmarked and put into a coded filing system for security measures. 6 If for any reason we loose your spare key(s) we will notify you immediately. (d) We have the right to refuse provision of any of our services to any potential customers or existing customers for what ever reason we feel fit. This includes any persons making enquiries via phone or email.   Next >