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Home Page Terms & Conditions Home Visits Home Visits (a) We will not be held responsible if your animal(s) damage your own property or possessions while we are in your own home. (b) We will not be held responsible if your home is broken into or if any of you possessions are stolen, before, during or after any provision of our services. (c) If your home is broken into before during or after we have provided our service(s) then we will report the breaking in to the correct authorities and will contact you immediately. (d) If we feel we cannot cope with your pet(s) or feel they are out of control or aggressive towards us while providing your required services then we have the right to terminate the service and will let you know we have done so immediately. Refunds will not be given in this case if your pet(s) were the cause of the cancellation. (e) When providing you with the service(s) required we will not let any other persons than yourselves enter your household or premises if you have not specified that anyone will be entering your property while you are away and while your property & pet(s) is/are in our care. If we find persons in your property when providing our services, we will be forced to contact the Police and notify you that we have done so if those persons cannot give an explanation of who they are and why they are in you property. It it also up to you to let us know if there are going to be any persons in your property when we are providing our services even if it is on a regular basis. If you fail to notify us of any persons in your property, whether they are relatives, friends, workmen i.e. plumbers, builders etc, then again if they cannot give a good enough explanation or proof then we will contact the Police and notify you of these actions. (f) If you return home early from a holiday, a trip or day out, etc while we are still contracted to provide our home visit service and you have let us know that you don't require us to complete your paid services, then a refund cannot be given nor can we carry forward any cancelled amounts to a later date. (g) We require payment in full for our Home Visit service at least 7 days before you require our Home Visit service to start. (h) If for any reason you cancel your booked Home Visits at short notice, then a cancellation charge of £25.00 will apply. (i)  If for any reason you fail to provide payment as and when requested/required/stated we will erase your booking(s) from our system (unless payment is received immediately). (j)  If you still fail to contact us within a reasonable amount of time after failing to make payment when requested/required/stated we will take this as your way of stating that you no longer wish to use our services and will erase your booking(s) from our system.   < Prev   Next >