Privacy & Cookie Policy

Our Privacy Policy explains how we, Animals 24/7 collect, use, maintain, protect and disclose personal data collected from Users of this website and Clients, our compliance with data protection and how our website uses Cookies. 

> Data Protection Act Compliance -

We are registered with the ICO (Information Commissioners Office) to ensure and show that we are complying with all guidelines when handling clients personal information. Our Reference number if you need to check the register is - ZA086158

> Collecting Personal data -

We may collect personal data from Users/Clients visiting our website in a variety of ways, including, but not limited to, their Page title, their IP address, their Browser, their Operating System and Screen Resolution. This information will only be collected from Users/Clients when submitting our contact or registration forms. Users/Clients may, however, opt out or refuse to supply such personal data whether it is by refusing to submit our contact or registration forms, except that it may prevent Users/Clients from engaging in certain website related activities such as contacting us through our contact form or registering through our registration form.

We may also collect other personal data from registering or registered clients visiting our website in a variety of ways, including, but not limited to, when completing our contact or registration forms and in connection with any other activities that relate to our business and/or our services. For example, clients may be asked for, (where required or necessary) their name, date of birth (used as proof of age only), phone numbers, mailing address, email address, and their pet's details. An example of any pet details we may need to obtain when a client is completing our contact or registration form is, their pet's name, age, species, breed, sex, and also where required or necessary, general questions about their pet's. For example, fully vaccinated, good temperament, medical conditions, medication dosages, neutered, microchipped, flea treated and wormed, and any other questions that we may feel are required or necessary to know when caring for the clients pet.

> Using Personal data -

We may collect the Users/Clients IP address, their Browser, their Operating System and Screen Resolution.

This is a default setting of the contact and registration form software. Collecting data such as the Users/Clients Ip address, Operating System and so on can be beneficial for us to track any suspicious or malicious behavior as well as providing proof of whom has submitted the contact or registration form via our website.

We may collect and use Users/Clients personal information for the following purposes:

To contact the User/Client

We may use phone numbers we hold on file to contact the User/Client pertaining to their service. It may also be used to respond to any questions, and/or other requests and/or any notifications regarding their service.

To send mail to the User/Client

We may use the mailing address to send the User/Client information pertaining to their service including quotes and receipts. It may also be used to respond to any questions, and/or other requests via email and/or any notifications regarding their service.

To send periodic emails to the User/Client

We may use the email address to send the User/Client information pertaining to their service including quotes and receipts. It may also be used to respond to any questions, and/or other requests via email and/or any notifications regarding their service.

To contact the Users/Clients listed emergency contact and listed veterinary clinic in the event of any emergency concerning thier pets, house or property.

We may use the Users/Clients pets details listed on our registration form to contact the Users/Clients listed emergency contact and/or listed veterinary clinic to contact in the event of an emergency concerning your pets, house or property.

To improve client relations.

Information you provide helps us respond to your customer service requests and support needs more efficiently, including confirming your service requests and requirements.

How we protect your personal data -

We store and process all personal data securely within our office and adopt security measures to ensure no other persons have access to any stored personal data, including data stored and submitted through our website or stored and submitted through our email accounts.

Sharing your personal data -

We do not sell, trade, or rent Users/Clients personal information to others, including any advertisers or third parties.

Cookies -

To enrich and perfect your online experience, Animals 24/7 uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Animals 24/7 uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, forms, social media plugins, etc, with the drawback that certain features of our website may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Animals 24/7's use of cookies.

To see what information these Cookies collect, please see below...

Essential Website / Session Cookies - These are strictly necessary cookies that 
enable your site to function and operate as intended. 

Analytical / Performance Cookies - These enable us to monitor the performance of 
your site to ensure that everything is functioning correctly.

Functionality Cookies - These enable website customers to be recognised when they 
return to the site to improve their user experience and make it as seamless as 
possible.

Changes to this privacy policy -

Our Privacy Policy is on occasion amended/updated. We encourage Users/Clients to frequently check this page for any changes to this policy to stay informed about how we are helping to protect their personal information that we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of any amendments/updates that are made. Your continued use of the website and/or our services following the posting of any amendments/updates to this policy will be deemed your acceptance of any amendments/changes.

Your acceptance of these terms -

By using this website and/or registering as a client, you declare your acceptance of our Privacy Policy and all of our terms and conditions. If you do not agree to this policy, please do not use this website, complete our contact form, registration form or use our services.

Contacting us -

If you have any questions about this Privacy Policy please contact us at:

Animals 24/7

0800 689 0812

www.animals24-7.co.uk